From Monday 29 June to Sunday 5 July is ASB Awareness Week, and we’re tying it into our World Cup campaign by revisiting the most pressing issues that might arise during the tournament.
We’ll also be setting some expectations around bulk rubbish and reflecting on the work we’re doing to hopefully make you happier with our approach to handling ASB and making your voice heard.
It’s a red card to excessive noise
Noise nuisance is a category of ASB that we consider to be deliberate, persistent, or targeted and intended to cause alarm, distress, nuisance, or harassment.
We have a variety of ways for you to handle and report noise. For example, using our 'Dear Neighbour' cards, speaking to external organisations like Environmental Health Officers and National Victim Support, or using the Noise App to record noise then sending this to your Neighbourhood Coordinator as supporting evidence for any reports.
If you still feel like you need to report ASB to us, you can call us on 0300 123 2221 or complete our online form.
Read our full article on noise nuisance awareness during the World Cup
Working together to tackle domestic abuse
Did you know that domestic violence incidents increase by 38% when an England game at the World Cup is lost, and by 26% even when it’s a win or draw? We define domestic abuse as any incident or pattern of controlling, coercive, threatening behaviour, violence, or abuse between individuals aged 16 or over who are — or have been — intimate partners or family members, regardless of gender or sexuality.
There are a lot of signs you can look out for with both abusers and victims to understand how domestic abuse can look, and when it would be beneficial to support neighbours who may be at risk.
We understand that we're not the experts in domestic abuse at PA and that we can't singlehandedly provide victims and survivors with the best level of support. To tackle this, we work with the appropriate partner agencies as well as offering our own support.
Read our full article on domestic abuse awareness during the World Cup
Football is for everyone – be a good sport against hate crime
Did you know that globally, over half of football fans (54%) have witnessed racist abuse while watching a football game, but only 28% would know how to appropriately report such incidents?
Our definition for hate incidents is any non-crime incident which is perceived by the victim, or any other person, to be motivated by hostility or prejudice towards: a person’s perceived race, religion, sexual orientation, disability, or gender identity. A hate incident can then become a hate crime as soon as it involves actions that break the law.
Hate crimes and incidents should always be reported to the police as the first step. For non-emergencies, please use 101, and for emergencies please use 999.
Incidents are reported and tracked nationally, so it's important to report any instances to them. Where a hate crime or incident is reported to us, we can't always take enforcement action without evidence, and we work alongside local police to get this.
All complainants and witnesses will be supported through the investigation and will be dealt with in a supportive and sensitive way.
Read our full article on hate crime awareness during the World Cup
Keep your playing field clean after celebrating
Alongside our World Cup campaign, we’re also launching a new push in neighbourhoods to tackle bulk rubbish and fly tipping. You might see signs being put up in and around bin stores if you have them or receive a letter from us if there has been an increase in rubbish and unwanted items being dumped around your neighbourhood.
If you’re holding or taking part in any World Cup celebrations, make sure to clean up afterwards and use the correct bins to get rid of any rubbish. Also, please avoid leaving any large items in bin stores, corridors, stairwells, garages or any communal areas.
No one wants to see bulk rubbish and fly tipping near their home, and it can lead to pests, smells, and increased service charge costs. If you have waste that you can’t dispose of properly yourself, consider contacting your local authority for a collection or taking items to recycling centres, community reuse schemes, or charities so they can be reused and given a new life.
If you witness anyone fly tipping, leaving items, or misusing bins this World Cup, please report this to PA (and this can be done anonymously!). Whether it’s during the tournament or not, reducing bulk rubbish helps keep your block safe, clean, and a nice place for everyone to live.
Don’t be afraid to speak out – we support your team
According to the CEO of Resolve, the organisers of ASB Awareness Week, “The latest data on ASB shows that, despite the severe harm ASB can cause to victims and communities, even fewer people are reporting ASB than in previous years. Many victims don't know how to report ASB, whilst others would be more likely to report ASB if they could do so anonymously.”
ASB is a constant issue that doesn’t just come and go with the World Cup, but we decided to highlight it as part of this campaign because we know we need to do better. Our Tenant Satisfaction Measures (TSM) surveys for 2025 told us that 53% of you are satisfied with our approach to handling ASB, and we want this number to grow.
So far, we’ve put an ASB working group in place which is made up of residents affected by ASB. They've been helping us to strengthen accountability, monitor service delivery, and make sure that resident voices directly impact future improvements. The group has already contributed to service reviews, policy development, and ASB improvement planning.
We're also looking to our data from the TSM surveys to identify areas of high and low satisfaction in relation to ASB. This will allow us to target resources more effectively and deploy ASB task force groups in areas where dissatisfaction is highest.
The outcomes of these measures will be incorporated into an ASB improvement action plan, with progress tracked and delivered accordingly — and we will regularly communicate these outcomes with you quarterly on our website.
Another thing we’re pledging to do to improve your satisfaction, and partly where the World Cup campaign comes into play, is making sure that we’re delivering information that matters to you in places that you can easily find it. We hope the topics covered over the last few weeks have helped you to better understand what classes as certain types of ASB, how to access the support we provide, and most importantly, makes you feel like you can safely and comfortably speak out about issues that affect you.
