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Understanding your tenancy

Within PA Housing we are committed to making our communities safer and work together with partner agencies and residents to ensure we are proactive in understanding the concerns raised and can assist in resolving them as quickly as possible. 

The team can give residents advice and guidance, offering practical support and making referrals to partner agencies if required. They are divided into the three areas listed below, working hand in hand to help obtain the best outcome for residents.
  • Tenancy Solution Enforcement Co-ordinators

    Deal with antisocial behaviour ASB and tenancy breaches; they will provide practical support to those affected by ASB.  This is done by agreeing on joint action plans and working with residents to resolve the ASB. We try to help residents remain in their homes; however, it is necessary to take enforcement action in some cases.  This is achieved by working in partnership with other agencies and taking a multi-agency approach to tackling the issues.

    To find out more information, visit our toolkit, where you can get practical advice on a wide range of issues you may be suffering from. You will see what we can and cannot do and our responsibility as a landlord and report your concerns.

  • Tenancy Solutions Support Co-ordinators

    Offer advice, guidance, and signpost residents to partner agencies as required.  The team works closely with partner agencies to help residents who may be affected by domestic abuse, are struggling to deal with hoarding or may be experiencing poor mental health, drug and alcohol-related issues. This team aims to promote safety and well-being to our residents and help them get the support they need.

  • Tenancy Solutions Fraud Co-ordinator

    Investigates reports of unlawful subletting, key selling, unlawful assignment, obtaining housing by deception and abandoned properties. We aim to ensure that the homes are being used by people entitled to live there and to ensure we are recovering properties for other households in need.

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