If you rent a home from us, it's important you understand the terms and conditions of your tenancy agreement.
You should have received a copy of this when you first signed for your home and we gave you the keys, so please keep this document somewhere safe.
The information on our website, and all of our policies and procedures link to your tenancy agreement, so it's important you understand what you're responsible for
Can I request a copy of my tenancy agreement?
You may have lost or misplaced you tenancy agreement, or it may have been a very long ago since you signed your tenancy that you need a new copy. Whatever the reason, we can help. Simply get in touch with our housing team and they'll be able to send a new copy to you.
Can I amend my joint tenancy agreement?
If you have a joint tenancy and wish to leave your home, you must let us know. You are still responsible for all the tenancy conditions, including paying the rent, while your name is on the agreement.
If both tenants are happy to have a name removed from the agreement, then we’ll sort that paperwork out. However, if only one of you wishes to give up the tenancy we’ll have to give you notice to quit.
What repairs am I responsible for?
As your landlord, we're responsible for most repairs to your home but you also have some responsibilities and things you'll need to carry out yourself.
Can I have a pet?
You can keep small pets without asking, but if you want a cat or dog, you'll need our permission first. We'll usually say yes if it's reasonable, but we'll think about:
- How big your home is
- How many people live there
- What type and size of pet you want
- The number of pets
You should always ask for consent before you purchase a pet to make sure it's ok.
Can I temporarily move out?
There may be times when you need to leave your home for a long period of time but will be returning. For example, you may need to go into hospital or to go abroad.
You must tell us before you go, and give us some idea when you think you will be back. You must also tell us if someone will be staying in your home while you are away and what arrangements you have made for paying your rent. If rent arrears build up while you are away, they are still your responsibility.
Ending your tenancy
If you decide to move out, you’ll need to give us at least four weeks’ written notice, but it's important you check your tenancy agreement to confirm your notice period as they can differ.
You can send your notice by email or by post, but please make sure it includes your full address and postcode.
If you choose to email us, your notice must be sent from the email address registered on your My PA account. If that’s not possible, please send us a signed letter, either by email or post.
Unless you have power of attorney, you cannot give notice on behalf of another person.
