What is a Neighbourhood Coordinator?
Your Neighbourhood Coordinator is a person assigned to your community that acts as a local presence, committed to being visible and active in your community. They strive to understand who is behind the front door and to serve you as individuals with unique needs and expectations.
What's on in your neighbourhood
One of the main ways that we engage with you directly is through events like surgeries, coffee mornings, and community action days. We aim to hold these in central locations that are easily accessible to the whole neighbourhood.
You Said, We Did
Our teams across PA have put together action plans for your neighbourhoods. They explain what we are focusing on including the challenges we know about, the actions we will take to make improvements, and the outcomes these actions lead to.
How we manage your communal areas
Where you live often extends beyond your front door and you may be paying a service charge for communal services like cleaning or grounds maintenance. We've created service standards so you know what to expect.
How to get involved
If it wasn't for you, PA Housing wouldn't exist. It's that simple. So, we need to make sure the services we deliver are right for you. By joining our involvement opportunities, you will have the chance to have your say to help make our services better for all residents.
Advice and Support
In this section, you can access a range of services that are designed to make life easier and more convenient for you. These include financial and digital support, information about the Right to Buy scheme and help with antisocial behaviour.
What makes a good neighbour?
We recognise that there are occasions when neighbours do not get along, which can lead to a neighbour dispute. We've put together some guidance on what makes a good neighbour, and when you should contact us to help.
Tenant Satisfaction Measures
The Regulator for Social Housing (RSH) asks all social landlords to collect information from their residents to check how they’re feeling about their landlord. Read our most recent results and action plan for improvements below.
Resident Champions
Resident Champions help us to make sure local voices are heard where it matters. They play an active role in shaping and improving their local area, helping PA to understand what is and isn't working at a local level.
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