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Repairs

You can continue to report repairs through My PA or by telephoning us to speak with a member of our Repairs Team.

Or you can now email the Repairs HUB directly at [email protected] if you prefer.

Rent

You can also continue to make a payment, check your balance and seek help with money or benefits advice through My PA, or by telephoning us to speak with a member of our Income Team.

Or you can now email the Income HUB directly at [email protected] if you prefer.

During busy periods you can request a call back from the Income Hub so you don't have to wait on hold.

Housing

For other queries, such as queries about your tenancy, neighbourhood issues and antisocial behaviour or more general queries, you can telephone us to speak with a member of our Housing Team.

Or you can now email the Housing HUB directly at [email protected] if you prefer.


We’re confident that these changes will help improve your experience of getting in touch with us and resolving your queries quicker than we have been.

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