IT'S NOT OK.

We know we get things wrong sometimes; we know that residents may feel upset, frustrated, and even angry with us. But IT’S NOT OK for those feelings to turn into abusive and threatening behaviour towards our teams.

Our campaign

This is not about trying to silence residents’ voices but about helping to make sure those voices are loud for the right reasons. Sadly, over the past 12 months, we've seen a worrying increase in the amount of reports of this kind of abuse towards our staff. We also know that it’s a very small minority who behave like this, but that minority can have a big impact on the health and wellbeing of our colleagues.

We work hard to provide services to residents and our people should not have to be scared knocking on the door or picking up the phone for fear of attack.

We're taking a stand

For years, it's become an accepted part of working in social housing to receive abuse, threats, and in some rarer instances stalking and physical attacks from residents. This also includes online abuse and harassment.

IT'S NOT OK.

We're proud of our people first approach to our services, but that also extends to our colleagues, and we will fight to protect them from behaviours like this.

When reports are received from colleagues, they will be investigated to ensure there is no bias towards our staff, but if proven we will take swift action against perpetrators including initial warnings. If abuse is extended, escalates, or is extreme, we will involve the Police and take legal action to support our colleagues.

You'll start to see posters on your communal notice boards, and other information with this logo on it being issued over the coming weeks explaining why and how we're trying to tackle this.

Read Our Charter

Unacceptable Behaviour Policy

Where we have evidence, we will take action against perpetrators of abuse and harassment towards our colleagues in line with our Unacceptable Behaviour Policy.

Find out more