How to report a repair?

You can report a repair in a number of different ways, but in an emergency we'd always recommend you telephone us.

Please do not report your repair through our social media channels as this could cause a delay in us responding.

Women looking at a leak under the sink

Repair priorities and responsibilities

It's important you understand what is and isn't an emergency, as well as what you're responsible for in your home before you report a repair to us.
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Unblocking toilet - stock

Repairs advice for residents

Where something is your responsibility to fix you can follow some simple 'how to' guides to get you up and running again as quickly as possible.
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Broken lift - stock

Communal repairs advice

We are committed to ensuring the neighbourhood you live in is a safe environment.
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Workman servicing a boiler

Safety in your home

Learn about gas, electrical, fire, and asbestos safety, what our commitment to you, and and how to stay safe in and around your home.
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Condensation on a window

Damp or mould in your home

We are here to help you when condensation and mould happen in your home.
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Kitchen fitter - stock

Improvements to your home

We survey our homes every five years to see if we need to carry out improvements in the future. like a new kitchen or bathroom.
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Women in wheelchair using grab rails to use a toilet

Aids and adaptions

Being able to stay in your home even if your circumstances have changed, either through ill health or old age, can be important.
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Close-up of a woman in red sweater warms her hands over the battery on background of white wall

What is a Heat Network?

A Heat Network is a lower carbon alternative to individual boilers being installed in many developments.
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CCTV Camera On Side Of Building Stock

CCTV

Closed-circuit television (CCTV) refers to the use of video cameras that are used for surveillance purposes.
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Man sitting alone at home looking sad and distraught
How to send us a Disrepair Claim

Disrepair Claims

If you are submitting a Housing Disrepair claim to PA, please send all correspondence directly to our dedicated inbox:

[email protected]

This ensures your claim is received promptly and directed to the correct team.

Please include:

  • Your full name
  • Property address
  • Details of the disrepair issue
  • Any supporting documents

We will acknowledge receipt and respond in line with the relevant legal requirements.

 

Steph Ward - hard hat and ladder

Our repairs performance

Completing your repairs on time is an important part of how you feel about your home. We'll update these performance figures each month so you can see how we're doing.

Find out more

Would you like to know more?

You can find out more about how we manage your repairs, including which repairs are your responsibility by reading our Repairs Policy.

Read policy