Reporting on how we're doing is an important part of how we can continue to improve things for our residents and where they live.
We're always looking to improve these scores though, so your feedback really does matter. Without your input on how we're doing, we don't know what's working and where we need to do better, so keep sending us your complaints if things are wrong, your compliments if things are right or simply if you have an idea on how things could be improved where you live.
83.23%
Routine repairs completed on time
These are repairs completed within 21 days.
99.79%
Emergency Repairs completed on time
Emergency repairs will be attended within 24 hours to make safe.
64.6%
Customer Satisfaction with Repairs
This is how satisfied residents are with repairs carried out in their home.
389
Number of complaints received
This is the number of complaints received within the month. We are continuing to review feedback and identifying opportunities for improvements
32%
Complaints responded to within timescales
This is the number of complaints which are responded to within Compliant Handling Code timescales
101
Number of antisocial behaviour cases reported
This figure shows the number of ASB Cases raised in the previous month.
82.42%
Percentage of calls answered
This is the percentage of calls answered against the total number of calls received.
160 days
Average letting days
This is, on average, how long it takes for an empty home to be let to a new residents
8m 41s
Average call queue time
This is the average amount of time residents are on hold waiting for their call to be answered.
3.09%
Current tenant rent arrears
This is the percentage of residents who are currently in rent arrears.
65%
Overall satisfaction - renters
This result is based on our our Tenant Satisfaction Measures surveys undertaken in September 2025.
36%
Overall satisfaction - home owners
This result is based on our our Tenant Satisfaction Measures surveys undertaken in September 2025.
99.97%
Homes that meet Decent Homes Standard
as at 31 March 2025
Figures last updated 20th August and show July 2026 performance.
