Register today for My PA

• Navigate to the My PA Homepage on the website or mobile app
• Click “Login or Register”
• Enter your email and click continue
• Click “Forgot your password?”
• Enter your email again and click “Send verification code”
• A code will be sent to your email. Please enter it here and click Next. (Remember to check your junk or spam folders if it doesn’t show in your inbox)
• Set a new password. It must be at least 12 characters long with a combination of Lowercase, uppercase, numbers or special characters.

• Navigate to the My PA Homepage on the website or mobile app
• Click “Login or Register”
• Click “Sign up now”
• Enter an email you would like to sign up with and click “Send verification code”
• A code will be sent to your email. Please enter it here and click Next. (Remember to check your junk or spam folders if it doesn’t show in your inbox)
• You will now need to enter your details. This will need to match exactly what we have on our system. If your details don’t allow you to register, please contact us.
• First name = Legal first name and, in some cases, your middle names.
• Last name = Legal Last name
• Your date of birth
• Pay reference (Found at the top of your account statements)
• Set a new password. It must be at least 12 characters long, with a combination of Lowercase, uppercase, numbers or special characters.

• First name = Legal first name and, in some cases, your middle names.
• Last name = Legal last name
• Your date of birth
• Pay reference (Found at the top of your account statements)

Force Close the App

1. Open your phone's Settings app.
2. Tap Apps (or Apps & notifications / Manage apps).
3. Select My PA from the list.
4. Tap Force Stop, then confirm with OK.
5. Reopen the app from your home screen or app drawer. If the issue still persists, move on to step 2.

2. Clear App Cache (and Storage if Needed)

1. Go to Settings > Apps and find My PA.
2. Tap Storage & cache (or Storage).
3. Tap Clear Storage/Data
4. Open the app and try again, if it’s still not working as expected then move to step 3.

3. Restart Your Phone

1. Press and hold the Power button (or Power + Volume Up on newer Pixel and Samsung models) until the power menu appears.
2. Tap Restart.
3. Wait for the operating system to boot completely, then open the app.
4. Open the app and try again, if it’s still not working as expected then move to step 4.

4. Update the App and Android System

1. Open the Google Play Store.
2. Tap your profile icon in the top-right corner, then choose Manage apps and device.
3. Under Updates available, check if My PA or Android System WebView has a pending update. Tap Update.
4. Next, check system software: Go to Settings > System > Software update (or Settings > Software update on Samsung) and install pending firmware updates.
5. Open the app and try again, if it’s still not working as expected then move to step 5.

5. Reinstall the App

1. Go to Settings > Apps > My PA > select Uninstall (or touch and hold the app icon on your home screen and drag it to Uninstall).
2. Restart your phone.
3. Open the Google Play Store, search for My PA, and tap Install.

Force Quit the App

• From the bottom of the screen, swipe up and pause in the middle of the display (or double-click the Home button on older iPhone models) to open the App Switcher.

• Swipe left or right to locate the card for the My PA app.

• Swipe firmly upward on the app preview card to fling it off the top of the screen.

• Return to your Home Screen and tap the app to reopen it. If it’s still not working as expected, then move to step 2.

Restart Your Device

• For models with Face ID: Press and hold the Side button and either Volume button simultaneously until the sliders appear. For models with a Home button: Press and hold the Side/Top button.

• Drag the slide to power off slider to the right.

• Wait 30 seconds until the screen is fully black.

• Press and hold the Side button until the Apple logo appears.

• Return to your Home Screen and tap the app to reopen it. If it’s still not working as expected, then move to step 3.

Check for App and iOS Updates

• Open the App Store.

• Tap your profile icon in the top right.

• Pull down on the screen to refresh pending updates, scroll down to Upcoming Automatic Updates, and tap Update next to My PA if one is available (or tap Update All).

• To check iOS: Go to Settings > General > Software Update and install any available system updates.

• Return to your Home Screen and tap the app to reopen it. If it’s still not working as expected, then move to step 4.

Offload or Delete and Reinstall the App

• Open Settings > General > iPhone Storage.

   

   

• Scroll down and find My PA.

   

• Tap Delete App and confirm.

   

• Go to the App Store and re-download My PA.

Clear Browser Cache and Cookies

Over time, stored website data can become corrupt or outdated, creating authentication and display errors. Please follow the below instructions to clear the browser cache, which should resolve most common issues.

Google Chrome / Microsoft Edge

• Press Ctrl + Shift + Delete (Windows) or Cmd + Shift + Delete (Mac) to open the clear data menu.
• Set the Time range to All time.
• Check the boxes for Cookies and other site data and Cached images and files.
• Click Clear data (or Clear now).
• Navigate back to My PA Website 

Mozilla Firefox

• Click the menu button (three horizontal lines) in the top-right corner and select Settings.
• Click Privacy & Security on the left menu.
• Scroll down to Cookies and Site Data and click Clear Data.
• Select both Cookies and Site Data and Cached Web Content, then click Clear.

Apple Safari (Mac)

• Click Safari in the top menu bar > Settings (or Preferences).
• Go to the Privacy tab and click Manage Website Data.
• Click Remove All, then confirm by clicking Remove Now.