Our business is not about properties. It’s about the people who live in our homes and the communities they live in.
Whether you're one of our residents wanting to know more about us as a landlord, or whether you're thinking of applying for a job with us, then you should find all the information you need on this page to learn more about us and how we operate.
We're a registered provider of social housing offering more than 24,000 homes across the Midlands, London and the South East with a range of housing solutions from affordable rent, independent living, and shared ownership for those in need. We aim to put our residents at the heart of everything we do and offer good services to all.
We're defined by our actions, and everybody at PA Housing is aligned to our corporate values which help define our behaviour, how we treat each other and our residents, and our level of services.
Our purpose
To provide warm, safe, and affordable homes and related services to those who need them.
Our vision
The people who live in our homes will be proud of where they live, and the people who work for us will be proud of the differences they make.
Residents' voices will shape what we do and help us be the best that we can be.
People trust we'll do what we say we're going to do.
Our homes will be warm, safe, and well maintained.
To look back at what we have done in 5 years' time and be proud of what we've achieved.
Our values
We’re defined by our actions, and our values help to define how we treat people, our behaviours, and our level of services.
Deliver
We do the right thing.
We keep our promises.
We see things through to the end.
If we get something wrong, we will say sorry and we will resolve it.
One Team
We make a positive difference to our residents’ lives.
We are one team; we play our part and support each other for the benefit of our residents.
Our colleagues will be supported to be the best they can be.
Respect
We listen and learn.
We treat people fairly, with respect and integrity.
We listen to understand, not just listen to respond.
Our people promise
Whether you’re a resident, a colleague, or one of our stakeholders, we’re all people and we’re in this together to make your homes and communities the best that they can be.
This promise sets out the attitudes, behaviours, and responsibilities we all need to follow to make that possible.
Our Corporate Plan
Our business is not about properties. It’s about the people who live in our homes and the communities they live in. We know how important it is that we listen to the feedback we receive from residents, our stakeholders, the agencies we work alongside, and our colleagues to make sure we can be the best we can be. That’s why, since the start of 2023, we’ve not just listened, we’ve acted. We’ve been working tirelessly to make some big changes to how we work, shifting the focus to a people first approach. We have a lot to do, but we’re confident that by getting back to basics and focusing on the people who live in our homes and on the people who work for our business, we’ll be able to deliver some amazing things over the next five years. It’s an exciting time for PA Housing, and the team here are all focused and determined to make sure that we’re always putting people first.
Read Our Corporate Plan
Resident Impact Report - September 2024
This year, we’ve tried to do things a little differently with this report. First and foremost, you’ll notice that it’s no longer called the Annual Report; it’s now the Residents’ Impact Report. This helps set the tone for the changes we’ve been making over the past 12 months here at PA Housing to focus on people and make sure that residents are the focus of what we do. We’ll still be reporting on performance and showing some of the figures so you can see how we’re doing, but we’ve tried to make it as people and resident centred as possible.
Read the report
Everybody is unique
We believe Everybody is unique, and we're committed to promoting diversity, inclusion, and a culture that actively values difference. This commitment is promoted by our Board and applies to all customers, employees and other stakeholders, such as contractors, volunteers and partners.
We believe that everyone is entitled to respect and dignity and we are committed to building an environment where our employees, customers, contractors and visitors are treated in this way.
Find out more
Understanding our Gender Pay Gap
We publish our Gender Pay Gap position every financial year. Some progress has been made in the last 12 months and the percentage of females in our SMT has increased by 9% and the percentage of females who are ‘Heads of Service’ has increased by 12%.
Read our last report
Partnering with Stand4 Socks
We've partnered with Stand4 Socks and have given a pair to every new starter at PA since August 2024. This isn't just so their feet look fancy, it's because for every pair we buy, Stand4 Socks will donate a pair of warm, antibacterial socks to a homeless and vulnerable person in need.
So far, we've donated over 500 additional pairs of specially engineered socks to people experiencing homelessness, via the Stand4 Socks Homeless Programme.
#sockon #opportunitysocks
Find our more
Investor Relations
We have a strong business plan and are committed to supplying more high-quality, new homes with low levels of subsidy. To meet our aim we'll need to diverse funding sources to provide the necessary investment and maintain liquidity. We always welcome approaches from new investors.
Paragon Asra Housing Limited is a charitable Community Benefit Society registered under the Co-operative and Community Benefits Societies Act 2014, with the Financial Conduct Authority, registration number 7536 and with the Regulator of Social Housing, registration number 4849.
Following an In Depth Assessment by the Regulator of Social Housing, we were awarded G1:V2 regulatory grades in 2022.
As we are a registered provider of social housing, we are regulated by the Regulator of Social Housing and comply with the National Housing Federation Code of Governance. Every year we publish a statement of how we comply with the governance and regulatory standards in the Annual Financial Statements
Our registered address:
Paragon Asra Housing Limited, Case House, 85-89 High Street, Walton-on-Thames, Surrey KT12 1DZ
Our correspondence address:
PA Housing, 3 Bede Island Road, Leicester, LE2 7EA
All of our post is sorted and distributed electronically from our Leicester office, so even if you live in one of our other regions please do not send post to any of our other offices.
Paragon Treasury plc is a public limited company registered at Companies House under registration number 09288564.
A public limited company, listed on the London Stock Exchange. This is a special purpose funding vehicle used to secure funding for PA Housing from capital markets.
The Board is chaired by Susan Goldsmith and other Board members are Suki Kalirai, Tim Jennings, and Simon Hatchman.
Lucie Westbury is Company Secretary.
Paragon Development and Construction Services Ltd (PDCSL) is a private limited company incorporated under registration number 08409756.
A private company, providing design and build services to PA Housing.
The Board is chaired by Tim Hill and other Directors are Simon Hatchman, Andrew Carrington, Charles Ellis and Suzannah Taylor.
Lucie Westbury is Company Secretary.
The Board meets at least twice a year and reports directly to the PA Housing Board.
Asra Construction Services Ltd (ACSL) is a private limited company incorporated under registration number 7038264.
A private company, providing design and build services to PA Housing.
The Board is chaired by Tim Hill and other Directors are Simon Hatchman, Andrew Carrington, Charles Ellis and Suzannah Taylor.
Lucie Westbury is Company Secretary.
The Board meets at least twice a year and reports directly to the PA Housing Board.
Franklands Park Ltd is a private company limited by guarantee under registration number 08157005.
A private company limited by guarantee. Established to manage the Franklands Park estate in which both PA Housing and Accent Group own properties.
The Directors are Charles Ellis and Suzannah Taylor (from PA Housing) and Kirsty Joanne Spark (from Accent Group).
Lucie Westbury is Company Secretary.
