If you’re a resident in one of our homes in the Nottinghamshire area you may be familiar with Clean Green Services, our cleaning contractor for your area.
They work on 40 of our housing blocks, providing communal cleaning. Every quarter, our Contracts & Partnership Team holds an operational meeting with Clean Green to discuss their performance, how you, our residents are feeling about the standard of cleaning in the communal areas and how Clean Green and PA can work together to support each other.
The latest meeting with Clean Green took place on 20 June 2025, as organised by Nadine, one of our Contract Managers. Herself, our Estate Services Contract Manager, Dilwyn, and Clean Green’s Director of Operations, Michael, were in attendance. Keep reading to see an overview of the areas that were discussed.
Resident Satisfaction
For this quarter (April to June), the feedback received from you, our residents, about Clean Green’s cleaning service has been positive. They have received praise on the good standards and responsiveness of their service which was reflected in monthly meetings with the Neighbourhoods and Contracts & Partnership Teams.
Our Neighbourhood Coordinators (NCs) in Nottinghamshire work hard to monitor the cleaning service provided by Clean Green through regular inspections and visits to each scheme. Any concerns raised by either you or the NCs are reported directly to Clean Green, allowing them to take prompt action to improve their service.
We’re pleased to share that this quarter, Clean Green has not received any complaints from residents or NCs – a positive sign that the service is meeting expectations.
New bulk rubbish collection responsibilities
Like you, we’re happy with Clean Green’s performance to date, as they have consistently met or exceeded the expectations we set for them in our contract. Their work is always carried out to a high standard with strong attention to detail, and their contractors are reliable and professional.
Recently, Clean Green have taken on the additional responsibility of managing bulk rubbish collection alongside their core duties with us. They integrated this seamlessly into their operations demonstrating strong performance and a clear focus on responsiveness to make sure bulk waste is removed efficiently and in a timely manner.
This means any issues are sorted out quickly, so their work keeps running smoothly. We see this as a big success for our contract, and we’re excited to keep delivering this high-quality service to you, our residents, as we move forward.
What’s next?
Contracts & Partnerships and Neighbourhoods teams meet regularly with Clean Green to explore how we can continue to support one another and enhance the services they provide to you, our residents.
The summer months are well underway which can mean items being left in communal areas (such as bikes, scooters and pushchairs in hallways and under stairs) while you’re out and about with children over the holidays and enjoying the sunny weather. There could also be extra items in the bin store such as paddling pools that are disposed of after use.
Clean Green are dedicated to keeping good communication with us and NCs, letting them know when any items like this are stopping them from being able to provide their full cleaning service. NCs will then engage with residents to try and avoid this happening and ensure that you’re getting the most out of your service charge by allowing Clean Green to carry out their work safely and fully.
If you’re wondering ‘how can I help?’ as a resident reading this, we’ve written some guidelines for enjoying shared green spaces that you may find useful.
