We define antisocial behaviour in accordance with Part 1 of the Antisocial Behaviour, Crime and Policing Act 2014 as: “Conduct that has caused, or likely to cause harassment, alarm or distress.”
The Act also gives more specific definition of antisocial behaviour in social housing: “Conduct capable of causing housing related nuisance or annoyance to any person.”
We have adopted this definition to clearly differentiate between behaviours that create antisocial behaviour and estate management nuisance which, whilst still a breach of tenancy, doesn’t have such a detrimental effect on victims or witnesses or require an immediate and in-depth investigation.
From 30 June to 4 July 2025, our Midlands Antisocial Behaviour (ASB) Team took part in National ASB Awareness Week with a busy programme of coffee mornings, ASB surgeries and neighbourhood activities. The aim was to connect with residents, raise awareness of what ASB is, explain how to report it, and show how we can help.
Day 1: Rebuilding trust in Leicester
The week began at Milton House, an over-55s scheme that had previously faced serious ASB issues. These have recently been resolved, so this coffee morning was about checking in, hearing how residents felt, and building trust again. It was also a great way to make sure our ASB policy is working effectively in practice, and we are delivering on our commitments in the policy.
Day 2: Coffee, conversations and Corby outreach
We hosted three more coffee mornings during the week. At Wainwright House in Nottingham, residents were welcomed with tea, biscuits, and an open-door invitation to discuss any concerns. Local Neighbourhood Coordinator (NC) Sherene began the day with safety checks at another property, following up on reports of hallway obstructions that could pose a fire risk to you and other residents, is just one of the ways we work to keep communal areas safe.
Having both the NC and ASB team present helped residents feel comfortable raising issues, sometimes in confidence first with Sherene, before discussing them with the ASB team.
Meanwhile, in Eden Park, Corby, the rest of the team met with young mothers to discuss the importance of reporting ASB and how involvement in ASB can impact a tenancy.
Planting positivity
At Wainwright House, we made things interactive by hosting a rooftop seed planting activity. Residents including Michael and Mrs Khan joined Sherene and Carl in potting plants, enjoying the sunshine, and sharing laughs, helping to make ASB a more approachable topic.
Partnering for safer communities
Later in the week at Dover House in Leicester, we held an ASB surgery and a litter pick alongside local Police Community Support Officers (PCSOs). We value these partnerships, which strengthen our ability to respond to community concerns.
Taking action in Mansfield
The week concluded in Layton Burroughs, Mansfield, one of our largest neighbourhoods. The team carried out door knocks, distributed ASB information letters, and tackled an ongoing case by removing those responsible for the disruption. While we prefer to help residents reach mutual agreements, in higher-risk cases we act quickly, always prioritising victims’ needs and working within our Antisocial Behaviour Policy.
A successful week
By the end of the week we had connected with residents across Leicester, Nottingham, Corby, and Mansfield, tackled local concerns, and strengthened community relationships. ASB Awareness Week 2025 was a great success for the Midlands team, and we’re already looking forward to next year.
But remember, if you need advice or help with ASB, you don’t have to wait for Awareness Week! We’re here to support you all year round and have tools available on our website to help you figure out what steps to take when you’re struggling with ASB.
