What are Resident Contract Monitors?
Resident Contract Monitors are a network of involved residents who work alongside staff and contractors to monitor service performance, provide feedback, and help drive service improvement.
The purpose of Resident Contract Monitors is to ensure residents have a meaningful voice in how contracts are delivered and monitored, bringing real lived experience into contract performance discussions.
Members will:
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Attend quarterly contract performance meetings
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Monitor Key Performance Indicators (KPIs) and review contractor performance data
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Raise concerns, ask questions, and help make informed recommendations for improvement
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Review how contractors are performing in terms of quality of work, communication and resident satisfaction
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Provide insight into whether services are meeting resident expectations and contractual standards
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Promote stronger communication between PA Housing, contractors and residents
Get involved today!
If you're interested in being a part of our Resident Contract Monitors, register your interest by completing the form or contact us on 0300 123 2221.
