Reporting a repair
From time to time things may break or stop working in your home, so you'll need to report it as a repair to us so we can hopefully fix it for you as quickly as possible.
How to report a repair
If you believe your repair is an emergency and the health and safety of you and your family is at risk, the fabric of your building has been compromised, or you have no hot water, heating or electricity please telephone us immediately on the number below:
0300 123 2221
There are a number of different ways you can report your non-emergency or routine repair to us.
You can contact our dedicated Repair Hub between 8am-5pm, Monday-Friday and speak with one of our advisors.
0300 123 2221
Diagnose and report your repair using My PA
The quickest and easiest way to report a repair - and lots of other things to manage your home - is to use My PA. It helps you diagnose your own repairs, book an appointment to suit you, and even check progress after you book.
On average, it takes less than 2 minutes to do and you can upload photos to show the exact problem. That means you don't have to give a long description, and your repair is much more likely to be fixed first time if we can see the problem in advance.
Why not give it a go?
Access to My PA is easy. Simply click the button below and follow the instructions.
If you've not already registered, you will need your Payment Reference number to hand.
Send us an email
You can email you repair requests to us as well by contacting us at [email protected]
Please do not report your repairs through our social media channels.
Depending on the repair you need to report, it will be allocated a priority. This means the time it takes us to both attend and fix the fault may differ as we need to prioritise customers who have emergencies.
We don't fix everything and some of the things in your home will be your responsibility to maintain.
You can find out more about which repairs are your responsibility by reading our Maintenance policy
Where something is your responsibility to fix you can follow some simple 'how to' guides to get you up and running again as quickly as possible. Some common repairs are in the links below:
All advice is offered as guidance only. All repairs you carry out at your property are done so at your own risk. We are not liable for any damage or injury incurred as a result of DIY. We reserve the right to charge the cost of any and all rectification work required as a result of poor workmanship. If you are not confident in carrying your own repairs please seek advice and appoint a suitable, competent and insured contractor.
Do you need to make a complaint?
If you receive poor service, then please tell us about it so we have the opportunity to put things right. We greatly appreciate your time and use any feedback as an opportunity to improve our services.