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Your repairs

Non- emergency repairs 

My PA is the fastest, easiest and cheapest way to manage your home online and to report your non-emergency repairs to us.

You can make all of the most popular requests on My PA, without needing to call, email or write to us and its available 24/7. To set up your account, all you need is your payment reference which can be found on your rent statement.

More about My PA

Emergency Repairs 

  • What we class as an emergency?

    ​An emergency repair immediately affects your health, safety or security and would endanger life, or, if not repaired or will damage the fabric of the building.

    Emergency repairs will be made safe within 24 hours. On this basis, appointments are not available for emergency repairs. Often the solution is to make the immediate risk safe with further routine repairs required to fully remedy the issue.

    Examples of emergency repairs are:

    • Burst pipes

    • Blocked drains or toilet (if there is only one toilet)

    • Gas leaks

    • Broken windows

    • Severe roof leaks

    • Flooding

    • No hot water (between October - March)

    • Offensive or discriminatory graffiti

    • Fire damage

    • Total loss of heating (between October - March)

    • Total loss of power or lighting

  • How do I report an emergency repair?

    To report an emergency repair, please call us.

    Call us now on 0300 123 2221

    Once you have called us, we'll visit your home and make the problem safe the same day.

  • How do I report non-emergency repairs?

    Online using My PA

    My PA is the fastest, easiest and cheapest way to manage your home online.  It's available 24 hours a day at any time suitable to you - no more waiting in phone queues.

    What can I do on My PA?

    • diagnose and report your own repairs in under 2 minutes

    • view the status of your current repairs

    • choose a convenient appointment time for a contractor to visit

    • make a rent payment or set up a Direct Debit

    • view your current and historic account balances

    • request a refund

    • request a a new fob or keys

    • view your personal details

    • chat live with a member of our team and much more!

    Register now     Log in


    Call us

    You can contact our dedicated Repair Hub between 8am-5pm, Monday-Friday and speak with one of our advisors.

    0300 123 2221

    Please do not report your repairs through our social media channels.

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