Welcome to your neighbourhood!
These pages are designed as an online notice board where we will post useful information on your local area, including when we will be there.
Your Neighbourhood Coordinator is committed to being a visible and active presence in your community. They strive to be a familiar face, and reliable resource on our doorstep.
Our Neighbourhood Coordinators are equipped with the tools and technology to provide real-time, accurate information that you can rely on. They will update your noticeboards and your neighbourhood website page with our service but also tailored to your neighbourhood. Whether it’s updates about local events, advice on community resources, or answers to your queries, they ensure that the information you receive is timely and relevant.
They are rooted in friendliness and knowledge. We believe that every interaction is an opportunity to learn, help, and build relationships. Your Neighbourhood Coordinator doesn’t just provide solutions; they offer support, understanding, signposting and a commitment to making things better.
Your home is unique, with your own set of needs, challenges, and aspirations. That’s why your Neighbourhood Coordinator aims to tailor our services to you as a home. They strive to understand who is behind the front door, to serve you not just as residents, but as individuals with unique needs and expectations.
Day-to-day their duties include the following:
- Viewings with potential residents promote the benefits of becoming a resident with us.
- Starter tenancy reviews in the first 12 months to ensure you have settled into your home.
- Tackling neighbour disputes or other breaches of tenancies
- In those rare but unfortunate circumstances, managing eviction processes with sensitivity and professionalism.
- Signposting vulnerable residents with assistance on how to live independently.
- Neighbourhood Inspections of communal areas and grounds
- Consulting with you to explore ways of improving your neighbourhood
- Ensuring communal areas are obstruction-free in line with the Fire Safety Regulations
- Monitoring the caretaking, cleaning and grounds maintenance
- Initial assessment of vulnerable occupant's ability to safely evacuate their accommodation in the event of an emergency
The "You and Your Neighbourhood" initiative is a comprehensive approach to gaining your feedback that goes beyond the scope of the Tenant Satisfaction Measures.
Unlike Tenant Satisfaction Measures, which primarily focus on resident satisfaction through measures such as keeping your home in good repair, maintaining building safety, effective complaints handling, respectful and helpful resident engagement, and responsible neighbourhood management, this initiative is not just a doorstep exercise. It aims to understand the individuals residing in our homes, aligning with the goals set out in our Corporate Plan.
The "You and Your Neighbourhood" initiative can help us personalise our services by collecting relevant, up-to-date data and identifying needs and vulnerabilities.
In our ongoing commitment to the welfare of our residents, your Neighbourhood Coordinator actively forges partnerships with local authorities and charitable organisations. Their aim is to establish robust signposting support systems capable of providing immediate assistance, such as financial aid, to residents who find themselves in dire circumstances. This collaborative approach ensures that help is readily available when you need it most, creating a secure and supportive community.
One of the main ways that your Neighbourhood Coordinators engage with you directly is through locally held engagement opportunities such as surgeries, coffee mornings, and drop-in sessions. These give you the opportunity to ask questions, raise concerns, and make suggestions for repairs and other ways to improve the community.
We aim to hold these in central locations that are easily accessible to the whole neighbourhood and encourage you to attend as much as possible to assist your Neighbourhood Coordinator in nurturing your community.
Your Neighbourhood Coordinator will also encourage you to get involved and work with our Resident Involvement team to help make a difference in your neighbourhood. You could be helping to review one of our existing services, speaking up about an issue (or helping others find their voice!), and helping to hold us accountable and make sure we meet the highest standards you all deserve
Each year, PA Housing sets aside a limited fund to support meaningful improvements across our Neighbourhoods. This fund is managed by our Neighbourhood Coordinators, who identify and deliver projects that make a lasting difference. Where appropriate, we’ll consult with residents and keep you informed about upcoming plans. We also welcome your ideas - if you see an opportunity to enhance your local area, we’d love to hear from you.
What makes a successful suggestion?
To be considered, your proposal should:
- Improve the appearance, safety or usability of shared spaces
- Be long-lasting and clearly beneficial to residents
- Take place on PA Housing-managed land
Please note: the fund cannot be used for general repairs, maintenance, or items that fall under individual resident responsibility.
How do we review suggestions?
Submissions are reviewed by our Neighbourhoods Team. Projects are selected based on impact, feasibility, and alignment with our priorities and budgets.
Examples of past improvements
Here are just a few ways the NIF has been used in previous years:
- Repainting car park lines for safer navigation
- Enhancing communal gardens with new planting and seating
- Installing bin stores to deter fly-tipping
- Improving signage for better wayfinding
Ready to make a suggestion?
Please contact us by completing the form below and help shape the future of your neighbourhood.
The Antisocial Behaviour (ASB) Team at PA Housing is dedicated to ensuring the safety and security of residents by addressing issues of anti-social behaviour within the community. The team is responsible for providing a responsive, efficient, and high-quality service that includes managing legal matters, safeguarding vulnerable residents, and supporting mental health. They work in collaboration with local police and specialised agencies to reduce and prevent ASB, tailoring their efforts to the specific needs of each neighbourhood.
Additionally, the ASB Team oversees the use of surveillance equipment, attends court hearings, and ensures effective action is taken in all cases, aiming to create safer, more vibrant communities.
The team is managed by two regionally based Antisocial Behaviour Managers and includes a dedicated Solicitor and a Legal Officer to handle legal proceedings and court representations. On the ground, there are 16 ASB Officers across the Midlands, London and the South East, who actively manage cases and engage with residents to address and resolve issues. They are assisted by two ASB Assistants who provide essential support to ensure the smooth operation of the team. This comprehensive structure allows the team to effectively tackle anti-social behaviour and maintain a safe and supportive environment for all residents.
Are you worried you might be experiencing ASB? Click the link below to find our ASB toolkit which will help you work out what is and is not ASB, and what steps you need to take.
What makes a good neighbour?
We want you to live in a thriving, vibrant neighbourhood with a sense of community spirit. However, we recognise that there are occasions when neighbours do not get along, which can lead to a neighbour dispute.
In the first instance, your Neighbourhood Coordinator will encourage neighbours to speak with each other (if they can) and resolve the issue amicably. They will be able to advise and support you on how best to approach your neighbour to achieve a positive outcome. If this has not resolved the issue, your Neighbourhood Coordinator will be able to help.
They will also be able to arrange mediation with your neighbour if both parties agree. Mediation is an impartial person who comes in to help settle a dispute. They will try to find a middle ground between your points of view.
If none of these options are successful or if your neighbour has been violent towards you or a member of your family, please tell your Neighbourhood Coordinator as soon as possible.
doorstep
We try to publish two editions of doorstep; your resident magazine a year. Within these pages, you can find a broad range of support, such as money-saving advice, internet safety tips, and useful links to our services. We've shared links to some past editions over the years as they're still a great read and are packed full of useful information for you.
Spring 2025 edition
