Over the past few years we've been on a journey, one that you, our residents, have been on with us.
During time you've shared your feedback and allowed us to make changes to how we do things which are starting to impact how you receive our services, but also how you feel about us. We know the impact it has when things go wrong and how this makes you feel, but we also know the impact it has when things go right and some of the life changing, and in some cases even life saving, results.
We've put the below video together to showcase the journey we've been on, some the changes we've made and how, in their words, we've impacted on some of the residents we serve.
