We believe that every person has a right to protection, regardless of race, ethnicity, gender and nationality. We actively work to safeguard children, young persons and vulnerable adults from harm.

What is safeguarding, and who is at risk?

Adults at risk often have some form of vulnerability that can be preyed on, such as a disability or an illness that infringes on their ability to do something. This can be an illness such as dementia, which can reduce an individuals awareness and allows them to be taken advantage of.

Children and young persons are classified as vulnerable groups and need additional safeguarding measures to protect them from abuse and mistreatment. 

Vulnerable adults, children and young persons need to be safeguarded from various harm, which can be, but not limited to;

  • Emotional abuse
  • Physical abuse
  • Sexual abuse
  • Financial abuse
  • Self-harm
  • Neglect

Signs that vulnerable adults, children and young persons need  safeguarding support, but not limited to:

  • Being constantly tired
  • Having poor hygiene and being noticeably dirty/smelling
  • Recurrent injuries that they might try to conceal
  • Having clothing that is too small/big for them
  • Being constantly hungry or having a noticeable change in dietary intake
  • Being behind in educational aspects compared to their peers

What will we do?

If we receive reports of concerns, we'll help where we can. This can be through liaising and working with other agencies, such as the police and social services, to protect our customers.

Report safeguarding concerns

To find local services which deal with any concern over the welfare or wellbeing of a child or young person, to find out the local council area, and report your concerns to us immediately:

0300 123 2221

Find your local council

You can also report concerns and get help from:


A national helpline to which you can report any incidence of child abuse.


Stop in Now

Offers live chat options, as well as support and advice on what to do if you suspect a child or young person may be at risk of abuse.

Stop It Now

Safeguarding in social care

Provides advice on safeguarding in social care, explains your rights to health and social care for your mental health


Safeguarding in NHS

Provides advice and support about safeguarding in NHS and information NHS England Safeguarding app

NHS England Safeguarding