My PA is a great way of managing your home online without the need to call us, at any time, from anywhere, and in any language that best suits you!
Using My PA is quick and easy, and gives you access to some of our most popular services all at the touch of a button. From paying your rent, to reporting a repair, or even making a complaint we've got something wrong, with My PA you can manage your home easily from your pocket.
On My PA you can:
- Access your account from any internet-enabled device 24/7
- Update your personal information as and when it changes.
- Make payments and view your balance statements from anywhere, at any time.
- Set up a direct debit quickly and easily.
- Diagnose and report repairs with ease.
- Book your own repairs appointments.
- Report issues with antisocial behaviour.
- Report concerns with communal cleaning or grounds maintenance.
- Make a complaint.
- Access lots of other useful features.
- Have peace of mind knowing that your personal details and data is safe.
- Access an array of accessibility features with our Reachdeck toolbar.
So why not join over 16,000 other residents by registering for your free, My PA account now?
Here’s what you’ll need to register
- Your Payment Reference Number: This will be printed on the top of your yearly statement, or on your PayPoint card if you own one. If you can’t locate your payment reference number, please call us on 0300 123 222 or contact the digital support team.
- A valid email address: Once you have registered successfully, you will receive an email with a link to verify your account. This needs to be activated within 24 hours. Once you have verified your account you will be able to log in with the details you created.
Did something go wrong?
Occasionally things don’t always work out, but it’s worth double checking that all of your details have been entered correctly. If you’re still struggling, please get in touch and we’ll help you get set up.
Matt Teagle
My passion for customer service started when I worked at the Central England Co-Operative, building relationships with customers each day as we battled through the pandemic. I began to recognise the importance of my role and the difference that I could make to the people of the local community. My role at PA Housing allows me to embrace this passion for inspiring positive change through customer service throughout our communities.
I have met some incredible residents who have really inspired me and made me proud of the work that I do. There’s nothing better than seeing the impact that you can have through supporting people and empowering them with the knowledge, skills and support so that they can confidently use My PA and other digital tools, gaining more independence when it comes to taking control of their home. I can’t wait to see where the future takes us as we work as one team to continuously develop My PA, I’m sure we can achieve great things.
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Stay Safe Online
The internet is an exciting place full of information and opportunity, but there are also risks that you must be aware of when you’re online. It’s important to be vigilant and ensure that you take necessary precautions to keep yourself safe and secure online.
At PA, we want to ensure that you are able to enjoy the benefits that the internet has to offer whilst mitigating any security risks that you may be faced with by providing you with helpful tips on how to increase your online security.
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