Completing your day-to-day, or routine repairs, on time is an important part of you feeling safe in your home.
Our Direct Labour Operatives (DLO) are our employees and manage repairs across the Midlands. In London and the South East this service is provided by Wates.
These figures exclude all jobs allocated to other contractors (usually these are more specialist jobs such as door entry system or lift failures)
We'll update this page every month so you can see how we're performing where you live.
How have we performed in May 2026?
Repairs across the Midlands
(Nottinghamshire, Leicestershire, Northamptonshire and surrounding areas)
98.0%
Your satisfaction with the completed repair
Year to date performance (between April 2025 - March 2026) is 96.0%
Target 90%
99.4%
Emergency repairs completed on time
This means made safe within 24 hours of it being reported to us.
Target 95%
Year to date performance (between April 2025 - March 2026) is 99.3%
96.3%
Non emergency repairs completed on time
This mean completed within 15 working days of being reported.
Year to date performance (between April 2025 - March 2026) is 95.3%
Target 90%
142
Repairs uncompleted and outside of target
Although the target has not been met, performance in this area is improving.
Target under 300
83.9%
Repairs completed or made safe at the first visit
Year to date performance (between April 2025 - March 2026) is 76.7%
Target 80%
How have we performed in May 2026?
Repairs across London and the South East
92%
Your satisfaction with the completed repair
Year to date performance (between April 2025 - March 2026) is 95.0%
Target 90%
99.77%
Emergency repairs completed on time
This means made safe within 24 hours of it being reported to us.
Year to date performance (between April 2025 - March 2026) is 99.8%
Target 95%
76.45%
Non emergency repairs completed on time
This mean completed within 15 working days of being reported.
Year to date performance (between April 2025 - March 2026) is 88.7%
Target 90%
831
Repairs uncompleted and outside of target
Although the target has not been met, performance in this area is improving.
Target under 300
77.82%
Repairs completed or made safe at the first visit
Year to date performance (between April 2025 - March 2026) is 72.1%
Target 80%
