Managing agents will send the Third Party Managing Agents Team all notifications relating to your scheme, with the expectation that we share this information with residents.

We recognise that we need to improve how we communicate this with you. To address this, we are committed to keeping you informed in a timely and clear way. Where there is a major incident, we will send you a text message to let you know what has happened and direct you to our website for further information.

In addition, when we receive letters or formal updates from managing agents that are intended for residents, we will share these with you using your preferred contact method, whether that is by email or post. 

Our contractor has recently conducted both a routine Health and Safety and Fire Risk Assessment on the communal areas of the building. As part of our role as managing agents, we are reviewing this information and will deal with the majority of the issues raised in order to rectify as needed, however, we would like to bring to your attention and remind you of the following:

• Please make sure you do not store any items in either the communal areas or the riser cupboards in the communal areas as they must be clear at all times
• All flats should be fitted with automatic smoke detection. Detectors should be installed in accordance with manufacturers' instructions. These devices should be maintained and kept in good working order and tested as appropriate (monthly for mains-powered devices and weekly for battery-powered detectors)
• Residents must not tamper with any devices linked to the common area fire alarm
• Residents must not tamper with/wedge open any fire doors
• To help prevent Legionella bacteria from developing in the building's water system, residents can run taps and showers for a few minutes if they haven’t been used for several days, especially after returning from holidays, and by keeping showerheads clean and free of scale, which can encourage bacterial growth. It also helps to report any issues such as low hot‑water temperatures, leaks, limescale build‑up, or disused outlets, as these can create conditions where the bacteria may thrive
• Balconies should not be used for the storage of flammable items. This is includes but is not limited to privacy screens, patio heaters, BBQs and satellite dishes. Used smoking materials should be appropriately disposed of

All flat doors should be a fire door. If the lease states that flat front door repairs are covered by your service charge, please contact [email protected] if you notice any of the following defects:

• Removed or disabled self-closing mechanisms
• Missing cold smoke seals and/or intumescent strips
• Incorrect or missing fire rated hinges (each door should have three)
• Gaps beneath front doors exceeding 8mm, and gaps between doors and frames not being 3mm (+/-1mm)
• Front doors unable to swing freely, close fully from any angle or stay closed when not in use
• Faulty keyless exit on flat front door locks

Please find below a look ahead for remediation works at 12 Skerne Road starting Monday 27 July 2026. 

Fill UK are continuing to mobilise on site. Our small team of contractors are continuing the clearance and waste removal of the main courtyard area, preparing the area to enable us set up the project site welfare facilities and move from the temporary welfare set up on Downton Road, opposite the Hilton Hotel. We have removed the fire escape gates next to the NHS building and have now installed a new red gate which will be the entrance to site, this gate will still act as the fire escape for residents in case of an emergency.

Scaffolding erection

Phase 1 scaffolding is progressing well along Elevation E and will continue along Elevation F.

Balcony clearance

Scaffolding will continue to be erected around the building. The next section of the Phase 1 scaffold erection will be Elevation F. If you live in a Phase 1 apartment, we kindly ask you to clear your balconies as soon as possible to prevent any risk of loss or damage to your belongings.

Internal Dilapidation Surveys / Pre-condition Surveys

Before works begin, Fill UK and Crest need to carry out a pre-condition survey of the relevant internal walls in Phase 1 and Phase 2 apartments. The survey will take no more than 30 minutes and will include photographs to record the current condition before scaffolding works begin. There are three flats in Phase 1 that still need to book. Please email [email protected] or call 07877 252701.

We cannot be held responsible for any damage if a survey is not carried out before works commence.

Works over the next two weeks will comprise of:

• Continuing to set up on site and putting up Heras fencing around the site perimeter to maintain a safe resident fire escape route
• The Phase 1 scaffold erection will continue along Elevation F, with Phase 2 due to start w/c 10 August

We appreciate your cooperation and patience while we complete this work.

Site Contacts
Beverley John-Lobato (Fill-UK Customer Liaison) email: [email protected] / mobile: 07877 252701

Matthew Tideswell, Project Manager - [email protected]

Simon Stocker, Construction Manager - [email protected]

Fill UK welcomes feedback: www.surveymonkey.co.uk/r/TMNH56C

Dear residents, please be advised that the communal door entry code for both Causeway House and Linton House will be changed on Monday 27 July.

This change is being implemented as an important security measure to help reduce the risk of unauthorised access and to better protect residents, visitors, and their property.

Please note that the new door entry code will not be issued to residents. All residents have been provided with fobs to access the building, and these should be used for all day-to-day access.

The door entry code is reserved exclusively for the Property Managers and authorised contractors who require temporary access to carry out management, maintenance, and emergency works. Limiting the distribution of the code is essential to maintaining the security of the buildings.

Providing or widely distributing access codes significantly increases the risk of unauthorised persons gaining entry to the building. Once a code is shared, it can be passed on without the knowledge or consent of the Managing Agent, compromising the security of all residents. For this reason, the code will not be provided to residents under any circumstances.

We appreciate your understanding and cooperation as we continue to take appropriate steps to improve the security of the development and help prevent further incidents.

Should you have any questions, please do not hesitate to contact us.

Under current legislation JPW are responsible for fire-safety within the communal areas of the building. As a resident however, you are responsible for managing fire safety within your home. This means that we collectively have a duty to maintain the fire safety of the building, and we must therefore cooperate and communicate with each other accordingly.

As part of this duty, we would like to draw your attention to the following:
❖ If you are aware of any previous alterations within your home, or if you have planned any that may affect the fire integrity of the building (e.g. compartmentation breached by pipework or electrical trunking) please inform us immediately.
❖ Make sure that the main entry door to your home meets the requirements of BS EN 1634-1:2014/BS 8214:2016, and is half hour fire rated, and is fitted with a self-closing device and intumescent strips & cold smoke seals.
❖ Make sure that you are aware of the emergency plan guidance for the property.

For further useful advice of how to prevent fire in your home please contact your local fire authority for the leaflet ‘Fire Safety in The Home’.

It is in everybody’s interest to do all we can to reduce the risks to health, possible loss of life and property damage posed by fire. With your continued cooperation and general fire awareness we can keep any potential risk as low as possible.

Your ongoing cooperation is appreciated. Should you require further clarification please contact us on 0333 234 7000.

About The Stay Put Policy

The 'Stay Put' fire policy is specifically designed for purpose-built blocks of flats to protect residents who are not in the immediate vicinity of a fire. In compliance with this policy, we have clear and visible signage throughout the building to keep you informed about the procedure. When a fire occurs outside a resident’s flat, the policy recommends that you stay inside your homes with doors and windows closed.

Should you find yourself facing a fire within your own flat or in the common areas, the policy clearly states that you should evacuate the premises and immediately contact the fire service by dialling 999.

While the ‘Stay Put’ policy provides a framework for safety, please note that you are not legally obligated to follow it. You may choose to leave the building if you feel it is unsafe to stay put.

We encourage everyone to remain proactive about fire safety by familiarising yourself with our building’s emergency procedures and engaging with the posted information regarding the ‘Stay Put’ policy. Your safety is our utmost concern, and together we can foster a safe living environment.

We have been made aware that residents are frequently using the emergency door release pad (fire break glass) at the main entrance doors across the blocks.

Please be reminded that this is an emergency safety feature and must only be used in the event of a genuine emergency. Misuse of this device compromises the security of the building, as it leaves the entrance unsecured and allows unrestricted access for unauthorised people to enter the blocks.

This creates a serious security risk for all residents and their homes.

We kindly ask all residents to refrain from using the emergency release unless absolutely necessary and to make sure the entrance doors remain secure at all times.

Following a review of the management services we deliver at your home, we have reached an agreement with Warwick Estates, an established UK-based managing agent. 

Warwick Estates manage over 25,000 homes across England, and has acquired our Property Management and supplementary businesses on 30 June.

We recognise this represents a change, and our focus is on managing it carefully, with continuity and clarity throughout. In this context, we expect your current Property Manager to remain in place, ensuring consistency in the management of your home. We are also working closely with Warwick Estates to make sure the transition is smooth.

Where residents make payment by direct debit these will be cancelled. Communication will shortly be provided by Warwick Estates outlining steps moving forward and introducing them, and their services as well as providing banking and payment details. If you have any questions please do not hesitate to contact us.

We have been proud to manage the properties and communities we have, and wish you well for the future.

We appreciate and understand the concerns that have been raised regarding the current heat tariff and standing charges. On behalf of Earlsriver Ltd, we would like to thank residents who have taken the time to contact us and share their views.

Earlsriver Ltd have instructed a further review of the current tariff to take place with Insite Energy who provide metering, billing and customer account services at Garrett Apartments and Ravensbury Terrace. This is to make sure that changes remain fair, appropriate, and reflective of the costs associated with supplying and operating the heat network.

To assist residents, the key parties involved are as follows: 

• Earlsriver Ltd - Heat supplier responsible for the overall heat supply arrangements for Garrett Apartments and Ravensbury Terrace
• Insite Energy - Appointed provider of metering, billing, customer account services and tariff review analysis on behalf of the heat supplied
• Strangford Management Ltd - Acts on behalf of Earlsriver Ltd in relation to management coordination, oversight of relevant contractors and resident communications

Heat Network charges are not set out in the same way as domestic gas and electricity tariffs. Charges are generally based on the actual costs of operating the network which includes:

• Incoming energy supply costs
• Operation of the plant room and infrastructure
• Servicing and maintenance
• Network efficiency and heat losses
• Metering and billing services

The review will also consider the applicable consumer protection principles, transparency obligations and relevant sector guidance. We appreciate your patience while this review is completed and will continue to update residents on outcomes.