Special Schemes
Many water companies run hardship schemes or fund independent charitable trusts to help you pay your bills.
Severn Trent Big Difference Scheme
The Big Difference Scheme can offer a reduction of water bills to any with a household income below £18,278. Households with child dependants may be eligible for an additional income allowance in excess of this amount.
Thames Water WaterHelp Scheme
If you live in a low-income household, you may be able to discount your bill through WaterHelp. If you qualify, the schemes currently offer a 50% discount on your whole bill. This amount may change in the future. They consider households earning below £16,480, or below £20,111 in London boroughs, to be on a low income.
Affinity Water Low Income Tariff
The low-income, fixed tariff is available to customers earning less than £16, 480 a year or claiming certain benefits, such as Universal Credit or Job Seeker's Allowance. You'll receive a fixed-price bill each year for your clean water if you are eligible. In 2022/23 your clean water bill will be capped at £107.20. To help keep your payments simple and affordable, you can also make smaller monthly payments throughout the year.
Anglian Water Assistance Fund
To find out if you're eligible for one of our tariffs and other ways we may be able to help, complete our Extra Care Assessment online or you can speak to our Extra Care Support team on 0800 169 3630.
Learn more
Cost of Living support
Help for households, including Cost Of Living and Disability Payments The Government is offering cost-of-living support to households and has launched a new central place to find out what support you can get today.
