Login to My PA
My PA is available online and as an app.
You can make all your routine contacts with us electronically, at any time and from any internet-enabled device, and you won’t be tied to using our Customer Contact Centre through our award-wining customer portal.
We improved My PA based on your feedback
You told us that things weren't working as well as they could when you were using My PA, so we listened and made changes to improve not only the way My PA looks, but how it functions to make it even easier for you.
Watch the video to find out more:
My PA offers you:
- access to your account from any internet-enabled device 24/7.
- security and peace of mind knowing your details are safe
- view and make rent payments
- set up Direct Debits easily
- diagnose and report repairs, as well as book your appointments
- live chat with dedicated PA Housing staff members
- report issues with grounds maintenance or communal cleaning
- as well as many more features
You could also tell us about a repair, and if you use our picture-based reporting tool, you can identify the exact problem. Upload a photo of your own, and the system supplies all the information we need to make a quick repair. We’re more likely to fix it on our first visit if we know the details. We promise that your personal information is always kept safe and secure.
How to stay safe online
Being comfortable online can provide us with the tools to speak to our families, a way to shop during a pandemic and even apps to manage our money but with all of this comes some online safety risks. Here are some useful guides about accessing other services on the internet and mainly how to keep yourself safe online
Staying safe online- Enjoy all the things you can do online while keeping yourself safe and protected.
Shopping online - You can purchase almost anything online and get started is easy.
Managing your money - Using the internet to manage your money is quick, safe and convenient.