Electricity. We use it from the moment we wake up. It's so commonplace, it's easy to forget how potentially deadly electricity can be if we don't take electrical safety seriously.
Electrical safety is all about being aware of the potential dangers around the home and knowing what to look out for, avoid, and change. Unfortunately, around 30 deaths and thousands of injuries are caused by domestic electrical accidents every year.

Electrical safety checks
It's essential to get to grips with electrical safety around the home and book your safety check with us when we contact you.
We carry out electrical safety checks on your homes every 5 years.
General electrical safety advice
Avoid overloading outlets
- Power strips: Use power strips with surge protectors to prevent overloads. Never plug multiple high-wattage devices into a single outlet.
- Extension cords: Use them sparingly and never as a permanent solution. Ensure they are rated for the intended use.
Practice general electrical safety
- Unplug devices: When not in use, unplug devices to prevent potential electrical fires.
- Childproofing: Use outlet covers to prevent children from inserting objects into outlets.
Know the signs of electrical problems
- Flickering lights: This could indicate a problem with the wiring.
- Burning smell: If you smell burning or see scorch marks around outlets, turn off the power and call an electrician immediately.

What to do if there’s a power cut in your area?
- Remove all appliances, such as hair straighteners and irons. Once the power comes back, they may turn on by themselves.
- Call 105 to report a power cut to your distribution network operator. Calls are free from any network. You can call 105 for information on power cuts in your area and to report power cuts or damage to electricity power lines and substations that could put you or someone else in danger.
- Check on your neighbours. If the power cut continues, you might want to check on your neighbours, especially if they are elderly or ill.
Would you like to know more?
You can find out more about how we manage your repairs, including which repairs are your responsibility by reading our Maintenance Policy.