Reporting on how we're doing is an important part of how we can continue to improve things for our residents and where they live.
We're always looking to improve these scores though, so your feedback really does matter. Without your input on how we're doing, we don't know what's working and where we need to do better, so keep sending us your complaints if things are wrong, your compliments if things are right or simply if you have an idea on how things could be improved where you live.
78.48%
Routine repairs completed on time
These are repairs completed within 21 days.
67.3%
Repair Customer Satisfaction (transactional)
55.90%
Customer Satisfaction (transactional)
99.93%
Emergency Repairs completed on time
218
Number of complaints received
This is the number of complaints received within the month. We are continuing to review feedback and identifying opportunities for improvements
58%
Complaints responded to within timescales
This is the number of complaints which are responded to within Compliant Handling Code for the previous month
55
Number of antisocial behaviour cases reported
This figure shows the number of ASB Cases raised in the previous month.
80.86%
Percentage of calls answered
9m 53s
Average call queue time
Overall satisfaction with renters
This result is based on our our Tenant Satisfaction Measures surveys undertaken in September 2024
Overall satisfaction with home owners
This result is based on our our Tenant Satisfaction Measures surveys undertaken in September 2024
Renters satisfaction with repairs
This result is based on our our Tenant Satisfaction Measures surveys undertaken in September 2024
Homeowners satisfaction with repairs
This result is based on our our Tenant Satisfaction Measures surveys undertaken in September 2024
Homes that meet Decent Homes Standard
as at 31 March 2025
3.22%
Current tenant rent arrears
Figures last updated 19 September 2025 and show August 2025 performance.
