Reporting on how we're doing is an important part of how we can continue to improve things for our residents and where they live.
We're always looking to improve these scores though, so your feedback really does matter. Without your input on how we're doing, we don't know what's working and where we need to do better, so keep sending us your complaints if things are wrong, your compliments if things are right or simply if you have an idea on how things could be improved where you live.
73%
Routine repairs completed on time
These are repairs completed within 21 days.
99%
Emergency Repairs completed on time
These are repairs completed within 24 hours.
340
Number of complaints received
This is the number of complaints received within the month. We are continuing to review feedback and identifying opportunities for improvements
60
Complaints responded to within timescales
This is the number of complaints which are responded to within Compliant Handling Code
64
Number of antisocial behaviour cases reported
27
Average Relet Time (days)
0.7%
Homes that do not meet the decent homes standard
At the beginning of the year, 658 (3.3%) homes were reported as being Non Decent if works are not completed or further validation carried out by the end of March 2025. 522 homes have now been validated or works have been completed and are now decent. Of the remaining 136 homes, 130 residents declined work.
99%
Customer Satisfaction with planned maintenance
Understanding how we record performance
Where you see a small arrow with a figure, this indicates the score from the previous month and whether the figure has gone up or down.
Figures are updated on the 28th of each month.
