This year, we’ve tried to do things a little differently with this report. First and foremost, you’ll notice that it’s no longer called the Annual Report; it’s now the Residents’ Impact Report.
This helps set the tone for the changes we’ve been making over the past 12 months here at PA Housing to focus on people and make sure that residents are the focus of what we do.
We’ll still be reporting on performance and showing some of the figures so you can see how we’re doing, but we’ve tried to make it as people and resident centred as possible.
Take a look inside and find out about:
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The Chair of Resident Assembly, Linda Gray.
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How we're hearing residents' feedback and using it to make decisions on our services moving forward.
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Our performance when residents contact us and how satisfied they are with our services.
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How we're supporting our residents and investing in their communities.
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The impact a new home can have on our residents.
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How we manage day-to-day repairs and how we're doing.
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Investing in our homes for the future.
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Supporting victims of antisocial behaviour
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Improvements to how we communicate with residents.
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How we're spending our residents money.
"Even these past few months have seen serious changes in the way PA operates. Complaints are down, the new telephony system means that call wait times are down, and recruitment of Neighbourhood Coordinators is the highest it’s ever been. What’s so encouraging is that PA is listening and learning from the feedback you give them and they’re making improvements in every area."
- Linda Gray; Chair of Resident Assembly
