After contributing funds to garden projects as well as food and energy vouchers in your communities, our kitchen and bathroom contractors, PiLON, are now offering 2 ‘Resident Liaison Apprentice’ opportunities.
The best part is that PA Housing residents will have an exclusive chance to apply until Monday 14 April before the vacancy becomes open to the wider public.
Both roles will be full-time and on 185-month fixed term contracts with the potential to become permanent. While 1 role is based at Eldon Trading Estate, Beeston, Nottingham, the other is at Lydden Road, Earlesfield, London so whether you’re in the Midlands or the South, there’s an opportunity for you.
What you’ll learn
The Resident Liaison Apprentice role is ideal for anybody who’d like to learn on the job and gain hands-on experience. As a key part of the team, you’ll learn about social housing refurbishments, how to handle resident communication, resolve queries, and how to support Resident Liaison Officers with their ongoing projects.
The role will also involve communicating with residents about PiLON’s construction and refurbishment projects over the phone and email in a friendly and professional way. Other responsibilities include helping to schedule resident appointments, making sure residents are well-informed, maintaining accurate records of all communication with residents, gathering feedback, and preparing letters, newsletters and other communication materials.
If you have the following skills, why not consider applying?
- Willingness to complete a Level 2 Customer Service Practitioner apprenticeship and develop new skills.
- GCSE (or equivalent) in English and Maths, with a strong interest in customer service and project administration.
- Strong written and verbal communication skills.
- Excellent organisational skills, attention to detail, and ability to manage multiple tasks effectively.
- Good problem-solving skills and the ability to stay calm under pressure.
- Basic knowledge of Microsoft Office (Word, Excel, Outlook) and the ability to learn new systems.
- Ability to work well within a team and collaborate across departments to achieve project goals.
Some experience in customer service such as retail or hospitality, administration, or community engagement could set you apart from the competition. A valid UK driving licence and access to your own vehicle would be a plus too.
PiLON offer perks too. How do these sound?
- A salary of £26,210 or £28,810 per year, based on your region,. with car allowance and a fuel card provided.
- 23 days of holiday per year excluding Bank Holidays (with the number of days increasing with length of service).
- Up to a £2,000 reward for successful recommendations as part of a referral scheme.
- Savings on shopping.
- A welcoming office with snacks, beverages, friendly colleagues, and team socials throughout the year.
- Support from trained Mental Health First Aiders if needed.
- Annual training budget so you can focus on your personal and professional development.
Could you be their next Resident Liaison Apprentice?
Remember, PA resident exclusivity ends on Sunday 11 May 2025.
Looking for other opportunities?
For more exciting opportunities for residents from our contractors and suppliers including free training, work experience and full-time employment roles, take a look at the ‘Opportunities for residents’ section.
