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Gas safety in your home

2020 - June, Latest news

Every year, people die in their own homes because of gas leaks and the fires they can cause. And it’s not only fire - unserviced gas appliances can leak carbon monoxide – it doesn’t smell and you can’t see it, but it can kill you. That’s why we service your gas appliances each year - it keeps you and your family safe.

We know many of you may be reluctant to let anyone into your homes at the moment, but completing your annual gas safety check is vitally important, and you could be putting yourself and others at risk by not allowing us access. The check needs to be completed even if you don't use your gas supply.

Making sure your appliances are working and running correctly could also make your utility bills cheaper in the long run, so it’s not just about keeping you safe, it could save you money too.

You don’t need to do anything other than let us in and if you’re on a pre-payment meter make sure that you have some credit showing.  We’ll do the rest.

If you’re struggling financially at the moment and can’t afford to add credit to your meter, please don’t worry.  It’s important you still get in touch with us.  We can also put you in touch with our Tenancy Sustainment Team who can offer you advice and support on debt and money management and help with unclaimed benefits if you need it.

To complete the safety check should only take our operatives 45 minutes on average.  They will ensure they follow published guidelines to maintain social distancing as well as be wearing PPE to protect you and them.  Please ensure that you give operatives space to carry out the work required and always observe social distancing guidelines. 

If you receive an appointment and are currently self-isolating because you have symptoms or are shielding, please get in touch and we will happily re-arrange your appointment.

Not only are these checks important for your safety, it is a key part of your Tenancy Agreement. We will take action for breach of tenancy if you continue to not provide us with access to your home to complete the check.

Should you have any queries about the annual gas servicing, please get in touch with us on 0300 123 2221.

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