Chevron up Chevron down Chevron left Chevron right
Skip to main content

Key strategies and policies

Our Strategy  

Our strategy is to continue to fund responsible growth, with investment enhancing the value of the business.


Our approach for the next three years is underpinned by six clear objectives, each with measurable goals:

  • Providing great services to customers
  • Positive relationships in our neighbourhood
  • Sustainability strategy to deliver net zero-carbon before 2050
  • Increase construction of affordable and social homes
  • Maximise our capacity to deliver
  • Our People – delivering the plan

Find out more in Our Corporate Plan. 

Our Corporate Plan 


Our Annual Report 

Our Annual Report shares all the information our customers need to know about our performance between April 2019 and March 2020.

Highlights for the year 2019/20 include:

  • PA Housing invested £48.8m in our existing homes
  • We built 249 new homes and let 1,076
  • 99.39% of our emergency repairs were completed within target
  • We invested £68,000 in local community engagement and neighbourhood improvements
  • Our team secured £4m in unclaimed benefits on behalf of our customers, and we helped 500 customers with fuel or food poverty or new home costs
  • Overall, we achieved 82% customer satisfaction


Find out more in Our Annual Report

Our Annual Report


Our Sustainability Strategy

Our new Sustainability Strategy covers all areas of the business to deliver net zero-carbon homes and emissions before the government deadline in 2050. For our residents’ homes, we will align this with the stock reinvestment, building safety and development programmes. The built environment contributes around 40% of UK carbon emissions, so for us as a housing provider, there is a major challenge and cost ahead.

Our Sustainability Strategy


Google translate Google translate
click to choose
Font size Text size
Colour contrast Contrast