Tremaine Byron - blue t-shirt

Emergency Repairs

​An emergency repair immediately affects your health, safety or security and would endanger life, or, if not repaired or will damage the fabric of the building. Emergency repairs will be made safe within 24 hours. On this basis, appointments are not available for emergency repairs. Often the solution is to make the immediate risk safe with further routine repairs required to fully remedy the issue.

What we class as an emegency?

​An emergency repair immediately affects your health, safety or security and would endanger life, or, if not repaired or will damage the fabric of the building.


Emergency repairs will be made safe within 24 hours. On this basis, appointments are not available for emergency repairs. Often the solution is to make the immediate risk safe with further routine repairs required to fully remedy the issue.

What are examples of emergency repairs?
  • Burst pipes
  • Blocked drains or toilet (if there is only one toilet)
  • Gas leaks
  • Broken windows
  • Severe roof leaks
  • Flooding
  • No hot water (between October - March)
  • Offensive or discriminatory graffiti
  • Fire damage
  • Total loss of heating (between October - March)
  • Total loss of power or lighting
How to report an emergency repair?

To report an emergency repair, please call us.

Call us now on 0300 123 2221

Once you have called us, we'll visit your home and make the problem safe within 24 hours. 

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Repair priorities and responsibilities

Things break from time to time, so we've made reporting a repair as simple as possible and given some useful advice on responsibilities.

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Repairs advice within your home

Where something is your responsibility to fix you can follow some simple 'how to' guides to get you up and running again as quickly as possible.

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Communal repairs advice

We are committed to ensuring the neighbourhood you live in is a safe environment.

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Damp or mould in your home

We are here to help you when condensation and mould happen in your home.

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Safety in your home

Learn about Gas, Electrical, Fire and Asbestos Safety. If we are responsible for the repair you can report a problem to your gas contractor directly.

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Aids and adaptions

Being able to stay in your home even if your circumstances have changed, either through ill health or old age, can be important.

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Improvements to your home

We survey our homes every five years to see if we need to carry out improvements in the future. like a new kitchen or bathroom.

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CCTV

Closed-circuit television (CCTV) refers to the use of video cameras that are used for surveillance purposes.

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