Who we are

We are a registered provider of social housing offering more than 23,000 homes across the Midlands, London and the South East with a range of housing solutions from affordable rent and independent living to shared ownership and outright sale for those in need.

Our purpose

Passionate about providing affordable homes and great services.

Our vision

To connect with customers in every community we serve, providing quality homes and services, creating places where people thrive and are proud to live.

Our values

Our values are important and underpin everything we do and our culture and behaviours define how we do things:

Always do the right thing
There when you need us
We never give up

Always do the right thing
- We offer the best quality service that we can
- We are dedicated to our people
- Always honest, open and responsible
- We challenge ourselves to be the best
- Always seek best value
There when you need us
- We always offer solutions
- We listen and take action
- We deliver on our promises
- You can count on us
- We treat people as we would want to be treated
We never give up
- We are ambitious
- Unashamedly bold
- We work together to make a difference
- We welcome innovation
- Courageous in our pursuit of growth to provide more quality affordable homes
- We create a culture that people want to be part of

Our strategic objectives

Our approach for the next three years is underpinned by six clear objectives, each with measurable goals:

Providing great services to customers
Positive relationships in our neighbourhoods
Sustainability strategy to deliver net zero-carbon before 2050
Increase construction of affordable and social homes
Maximise our capacity to deliver
Our People – delivering the plan

PA Housing is committed to working together with our stakeholders to make a difference to our customers and communities.

We are dedicated to finding innovative ways to involve our residents, while empowering our people to be unashamedly bold, doing whatever it takes to deliver more quality homes and services we can all be proud of.