Annual Report to residents
The report shows our performance on customer services in 2017-18 and introduces our new Chair, Hattie Llewelyn-Davies.
We've worked closely with our involved residents to agree the content and look and feel of the report. They wanted us to publicise our new developments but also to use the report to attract more residents to join the resident scrutiny teams and generally get involved with improving our services.
There are plenty of examples in the report of how we can support and advise residents and the benefits of getting involved.
We are working on the development of our new customer engagement strategy, and we are hoping that the interest generated by the report will encourage many more of our residents to become engaged in our work.