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Annual Report to residents

Each year we produce a report for residents to show how we've performed during the previous year.

If we've got it right, it will show you how we're listening to what you're telling us, and what we're doing to make things better for everybody.

As well as having an opening message from our Chief Executive, Mike McDonagh, it also has a message from the current Chair of the Customer Committee and PA Housing resident, Kathleen Harris-Leighton on her hopes and aspirations for PA.

The report shows detailed information about our performance figures in a number of key areas for 2022-23, as well as some of the successes we've seen out in the community with residents. It also highlights our goals for the coming year.


Our goals for the next 12 months

  • Improved responsive repairs services across PA and, in particular, in London and the South East. A new contractor, Wates, was already appointed in June.

  • Our Neighbourhood Coordinator service will have smaller geographic areas to cover, so they can be far more visible and have the time to improve your estates and wider neighbourhoods.

  • Increased investment in your homes – especially in new kitchens, bathrooms, windows, roofs, and heating systems / boilers.

  • Regarding Service Charges, we want to Improve the information and transparency of the charges and the delivery of the services to ensure value for money going forward.

We hope you enjoy reading this year's annual report. If you'd like to have your say, or be more involved with PA Housing remember to get in touch with us by calling 0300 123 2221 or by emailing us at [email protected].

Read the report

Do you need to access this report in another language or format?

Our online Accessibility Tools and browsealoud can help you access the document digitally and translate it into a variety of languages and formats to best suit you.

If you have a specific need which is not covered by these tools, please get in touch and we'll aim to do what we can to provide a version for you.

Simply click the Aa symbol in the menu bar.


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