Reporting a repair
The quickest and easiest way to report a repair - and lots of other things to manage your home - is to use the My PA customer portal. It helps you diagnose your own repairs, book an appointment to suit you, and even check progress after you book.
On average, it takes less than 2 minutes to log a repair. You can upload photos showing the exact problem and so avoid having to create a long description. Your repair is much more likely to be fixed first time if the contractor can see the problem in advance.
Why not give it a go?
Access to My PA is easy. Simply click the button below and follow the instructions.
If you've not already registered, you will need your Payment Reference number to hand.
But if it’s an emergency please call us straight away on 0300 123 2221.
To find out whether liability for your repair lies with PA Housing or you, please check the lists below for a comprehensive breakdown of responsibility.
All advice is offered as guidance only. All repairs you carry out at your property are done so at your own risk. We are not liable for any damage or injury incurred as a result of DIY. We reserves the right to recharge the cost of any and all rectification work required as a result of poor workmanship. If you are not confident in carrying your own repairs please seek advice and appoint and suitable competent and insured contractor.
For more information
You can find out more about Repairs and what your responsibilities are by reading our Maintenance Policy: