Reporting a repair
The quickest and easiest way to report a repair - and lots of other things to manage your home - is to use the My PA customer portal. It helps you diagnose your own repairs, book an appointment to suit you, and even check progress after you book.
On average, it takes less than 2 minutes to do and you can upload photos to show the exact problem. That means you don't have to give a long description, and your repair is much more likely to be fixed first time if we can see the problem in advance.
Why not give it a go?
Access to My PA is easy. Simply click the button below and follow the instructions.
If you've not already registered, you will need your Payment Reference number to hand.
If you would like further information on how to register for My PA
We don't fix everything. You can find out more about which repairs are your responsibility by reading our Maintenance policy
All advice is offered as guidance only. All repairs you carry out at your property are done so at your own risk. We are not liable for any damage or injury incurred as a result of DIY. We reserve the right to charge the cost of any and all rectification work required as a result of poor workmanship. If you are not confident in carrying your own repairs please seek advice and appoint a suitable, competent and insured contractor.
Do you need to make a complaint?
If you receive poor service, then please tell us about it so we have the opportunity to put things right. We greatly appreciate your time and use any feedback as an opportunity to improve our services.