Stephen is our Director of Property Services for the Midlands. He is responsible for all responsive repairs within our Midlands properties, as well as gas and renewable heating services across our whole portfolio.
He joined PA Housing in August 2023 as Head of Repairs for the Midlands, after working with British Gas for 32 years. Stephen started his career as an apprentice heating engineer and spent more than ten years carrying out repairs in people’s homes before moving into his first managerial role. Across the next 20 years he fulfilled a number of roles including Operations Manager, Regional Manager and Head of Product, all of which had customer service excellence at their heart. Stephen brings a wealth of experience in building operational teams that focus on the customer’s needs and is committed to driving continuous improvement in the repairs service our residents receive.
Stephen has demonstrated his commitment to our business and ultimately our residents by choosing to join us after such long tenure with his previous employer, and his knowledge and experience in delivering great levels of customer service will benefit all our residents going forward.
