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Repair responsibilities

We'll repair and maintain the shared areas of your building - like the hallways, corridors, stairs and outside spaces.

You're responsible for any maintenance or repairs inside your property.

Gas safety

As a home owner it is your responsibility to have your gas appliances checked and serviced every 12 months by a Gas Safe registered engineer. If your gas appliance has not been checked for 12 months it could become unsafe and you might be in breach of your lease.

Buildings Insurance

PA Housing is responsible for buildings insurance cover on leasehold and shared ownership properties under our management. The insurance is provided as part of PA Housing’s block policy. 

Leaseholders can contact the insurer directly to make a claim under the buildings insurance cover. You can request a copy of the Summary of Cover from us. If you require a copy of the full policy, we can send one to you a fee may be payable.


Do you need to make a complaint?

If you receive poor service, then please tell us about it so we have the opportunity to put things right. We greatly appreciate your time and use any feedback as an opportunity to improve our services.

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