How we communicate your service charges?

Each year we write to you with information about your service charges, and it’s important you understand that information and what it means to you, your home, and where you live.

You may have already completed our survey too, which can be completed here.

We're organising both face-to-face and virtual meetings to gain your feedback on how we communicate your service charges, covering topics such as

• wording of letters
• the style and tone of letters
• the type of communication
• the frequency of communication

The sessions are about how you receive the information, not about your individual charges, or any concerns or queries you may have about the services you receive.

We are organising two one-hour sessions across the Midlands, South East and London regions in our schemes with light refreshments. We're also offering weekend and evening sessions online for your convenience.

We'll then use your feedback to make changes so your service charges are as easy to understand as possible.