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UPDATE: Changes to our services in Leicester

2020 - July, Latest news

Latest update – 30 July 2020

Leicester lockdown

Restrictions will be lifted for the Borough of Oadby and Wigston from 3 August. These areas will return to national social distancing guidelines, other than for clinically extremely vulnerable people who should continue shielding.

Additional businesses and venues will be able to re-open in Leicester City from 3 August. Other restrictions remain in place. The clinically extremely vulnerable should continue to shield.

The next review will take place by 13 August.

For the Leicester City Borough some restrictions have been lifted from the 3 August and the following can reopen, (in line with the national changes of 4 July):

  • Restaurants, Cafes and Workplace Canteens
  • Bars and Pubs
  • Hotels, bed and breakfast accommodation, holiday apartments or homes, cottages or bungalows, campsites, caravan parks or boarding houses
  • Places of Worship
  • Libraries
  • Community Centres
  • Social clubs
  • Cinemas and Bingo Halls
  • Theatres and Concert halls
  • Museums and galleries
  • Hair salons and barbers
  • Outdoor playgrounds and gyms

 

Leisure centres, gyms and pools must remain closed.

Single-adult households (those who live alone or with dependent children only) can still form a support bubble with one other household.

People from different households are still able to meet in a group of up to 6 and only outdoors, provided they follow strict social distancing.

People should not meet in private homes or gardens (this includes people who live within the area travelling to visit someone who lives outside Leicester)

Only essential travel within Leicester City is advised.

We know it is confusing and we encourage you to keep a close eye on the local information being released by your local authority and media outlets to stay as up to date as possible.

The government have produced a set of local lockdown guidelines for social distancing which we hope will be helpful:

Read Guidelines

Our reduced service for customers who live in the Borough of Leicester City will continue as follows:

    • Emergency only service for new repairs request.
    • We will not take any new requests for routine repairs and this will be reviewed following the next government review on 13 August.
    • All essential safety checks to gas appliances, fire alarms, safety equipment and lifts will continue.
    • All stock investment work to our customers’ homes is still paused.
    • Communal cleaning will continue as normal.
    • Grounds Maintenance will continue to be on hold, but we will continue to deal with fly-tipping and bulk waste removal on a case by case basis.
    • Neighbourhood inspections and visits from members of Team Purple will not be undertaken.
    • Property inspections for General Needs, Independent Living and Supported properties will not take place unless there is an urgent need to inspect and act on an issue.
    • Property inspections will continue with high rise, high risk blocks in the city; this is Dover House and Vestry House.
    • Our Bede Island office will remain closed to all customer, and the majority of our staff will continue to work from home.

 

For customers in Oadby and Wigston, our service will return to normal as with our other regions. 

 

Historic update – 17 July 2020

Many of you will have watched Matt Hancock’s speech yesterday where he announced that the city, and some outlying areas, would remain in lockdown for at least a further 2 weeks, with the next review scheduled for 30 July.  For clarity the areas that are still in lockdown are Oadby & Wigston and Leicester City Council Local Authority areas.

What was pleasing to hear was that there would be some easing on the restrictions allowing the opening of some non essential retail and early years childcare facilities in the lockdown areas from 24 July.  All hospitality businesses will remain closed.

The key change though is that some parts of the city have now been removed from lockdown.

The map below shows the lockdown area:

Map published by Leicestershire County Council on 16 July 2020

What does this mean for PA Housing?

If customers live within the lockdown area, then we must continue with the reduced services we currently have in place for the safety of everyone, as follows

      • An emergency only service for new repairs requests
      • No routine repair appointments will be made
      • We will not take any new requests for routine repairs during this lockdown period. We will review this approach in two weeks time.
      • All planned non emergency inspections or visits by surveyors to customers’ homes will be cancelled immediately.
      • All essential safety checks to gas appliances, fire alarms, safety equipment and lifts will continue.
      • All stock investment work to our customers’ homes will be suspended including where the work is external.
      • Communal cleaning will continue as normal.
      • Grounds Maintenance will stop, but we will continue to deal with fly-tipping and bulk waste removal on a case by case basis.
      • Neighbourhood inspections and visits will continue to be suspended in the lockdown areas.
      • All vacant properties will be put on hold unless there is an urgent need for a property which has been identified by the local authority.
      • Mutual Exchanges where either property falls within the lockdown area will be postponed.
      • Property inspections for General Needs, Independent Living and Supported properties will continue to be suspended unless there is an urgent need to inspect and act on an issue.
      • Property inspections will continue with high rise, high risk blocks in the city; this is Dover House and Vestry House.
      • Our office at Bede Island will remain closed to the public, with many of our staff now working from home.

We urge our customers to follow the guidance being issued by both central and local government to help control the virus in Leicester.

You should stay home as much as possible, minimise your travel in and around the city and minimise your contact with people from outside of your household.  If you do have to go out, it is recommended you wear a face covering in an enclosed space such as a shop.  Remember, washing your hands thoroughly and regularly can help control the spread.

NHS Leicester has produced a collection of coronavirus information, relevant for local patients, including different languages, audio, easy-read and sign language:

Visit NHS Leicester

We'll be keeping our website and social media feeds updated as the situation evolves.

For more information from Leicestershire County Council click here

 

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