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An apology from our Chief Executive

2022 - May, Latest news

The end of PA Housing’s financial year always gives us the chance to look back over the last 12 months, to consider the work that has gone well, and not so well, and to make plans for the coming year.

We’ve recently come to the end of our 2021/2022 year, and it is clear to see that the services we have provided to you, our residents, have simply not been good enough in many instances. For this, I apologise.

Hopefully, many of you will not have encountered any problems with your home and will therefore not realise that our repairs service has not been running as effectively as it should have been. Some of the reasons for this have been beyond the PA Housing team’s control. Nevertheless, it is up to us to put things right.

We’ve been working closely with groups of residents to find out exactly how we need to improve, and we have a clear plan in place to start doing this now.

You’ll be able to find out about our progress on our website and in our six-monthly Doorstep magazine. More in-depth information will be available in our Annual Report to Customers, which will be published in September.

In the meantime, we’re doing everything we can to ensure that our services are what you want them to be.

As always, our main concern is your safety in your home – but we need your help to be able to carry out an annual gas safety inspection to check your boiler and any gas appliances. When was the last time a gas safety check took place in your home?

Our team will be in contact to organise a visit to ensure your gas appliances are safe and running efficiently (and not costing you more than they should be).

Again, I am very sorry if our services to you over the last year have not met the high standards we aim to provide. You will soon begin to see improvements.

Please share any feedback by emailing us at [email protected] and I look forward to hearing your views.

Yours sincerely,


Dilip Kavi
Chief Executive, PA Housing

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