We’re updating our telephone options
When you need us, you don't want to spend time working out which option to choose, waiting in the wrong queue, or being passed from one team to another. Getting through should be simple.
You told us that it was sometimes too confusing, or long winded to get through to the right person. So, we listened.
From Monday 5 October, we've simplified our phone menu, so you won't have to work your way through lots of different options before getting to the right place.
We've also brought our housing and repairs Contact Centre teams together. That means our colleagues can now take both housing and repairs calls so when you call us, there's a bigger team of people who can help you.
