The past 12 months have seen us continue our journey to improve outcomes for you as we use your feedback to make changes that matter to you and impact where you live.
As we move through 2026, the headwinds facing the social housing sector continue to grow. Residents tell me almost daily that the UK needs more social housing and that they need to reflect changing family demographics. Much of the housing stock across the sector is over 30 years old and we need to consider its condition as well as the impact of new challenges, including homes overheating as the UK climate changes.
Throughout this document, you’ll see examples of how your voices have impacted the services we provide and the ways in which you’ve helped to improve things for each other. We will continue to put people first.
Read the full report now
I hope you enjoy reading.
Thank you.
Michael
Michael McDonagh
Chief Executive
