Make sure anyone who uses a health or fall alarm is ready
Traditional analogue telephone lines are being replaced with digital ones by the end of 2026.
There is currently a national campaign to encourage people who use telecare devices to contact their provider (the company that sends you the phone bill). If you use a wrist or pendant device, or any similar health or fall alarm, please let them know as soon as you can.
If you or someone you care for uses a telecare device, it’s important to get in touch with your provider, even if you already have broadband in your home.
To learn more and see frequently asked questions, visit the Digital Landline Switchover website.
Digital lines will not work during a power cut
Digital phone lines will not work during a power cut, unlike traditional lines. This could put vulnerable people at risk if their devices need a phone line to call for help in an emergency.
When phone companies know someone uses telecare, they can offer solutions to reduce any risk.
It’s also a good idea to check with the manufacturer to see if your device works with digital lines. Most devices will be compatible. However, your first step should be to contact your landline provider, so don’t delay.
To learn more and see frequently asked questions, visit the Digital Switchover website.
You can also find helpful information from Age UK or Citizens Advice.
Beware of scammers
Scammers are already trying to use the switchover to trick people out of money. Only follow advice from official sources or your current landline provider. There should be no charges for the switchover itself, and no cost for any extra equipment if you only use your landline for phone calls.
Phone companies may contact customers about the switch in the next few months. If you are worried about a cold call, you can:
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report suspected scams to Trading Standards in your local council
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call the Citizens Advice Consumer Helpline on 0808 223 1133
