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Benefit and welfare support at Eden Park

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On Monday 13 May, Eden Park worked together with the PA's very own Income and Tenancy Sustainment Teams (TST) to host a drop-in session for all residents at the service.

Zoe Barfield and Samantha Holman from the team were due to attend to support with benefits, rent accounts, funding sources, and lots more., but there was so much interest in the event that we decided to operate an appointment system! Zoe and Sam had back-to-back appointments all day, seeing 11 of our 13 residents. This was an amazing outcome and very beneficial to PA, Eden Park, and our residents.

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Lightning Reach,

We have teamed up with Lightning Reach, which aims to enable people in financial hardship to find and apply for a personalised range of support from multiple providers through a single portal when they need it, with just one application. The Lightning Reach portal is a simple online website that allows you to access financial support, including grants and social tariffs from multiple support providers.

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Feedback was very positive and engagement in the meetings showed that residents were interested in benefitting from Zoe and Sam's expertise. 10 of the 11 clients set up direct debits in line with their benefit pay days to ensure consistent rent payments on a monthly basis. They also agreed to a check of their entitlements and those struggling financially were allocated food vouchers as well as utility support. Any residents not signed up to My PA were also supported to do so and the benefits of Lightning Reach were reiterated to all.

It was a great opportunity for Eden Park staff and TST to meet face to face and share best practice moving forward. Having a named person as our go-to for future queries and issues that arise will be very helpful too.

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A big thank you to Zoe and Sam for facilitating these drop-in sessions.

 The day was a huge success and something we'll look to incorporate more — in the best interests of everybody at Eden Park.

- Eden Park Residents
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Benefits Calculator

Find out how you could be better off with our free, quick, and easy benefits calculator. We’re proud to announce our website's new, powerful feature – a robust and effective tool to support you through this difficult times.

By filling out a simple form, which should only take around 10 minutes to complete, you can find out if you’re eligible for a broad range of benefits.

If you need help with any applications you can self refer to our Tenancy Sustainment Team.

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