Introducing our HUBs

2021 - March, Latest news

We’ve listened to your feedback and have changed our Customer Contact Centre so that it works better for you.

Instead of centralised call centres, we have created dedicated HUBS who will specialise in the various aspects of services we provide you.

The changes aim to:

• improve the customer experience when you are contacting us
• improve the speed and quality of the response we give you
• empower our teams to resolve enquiries at the first point of contact.
  
  

Repairs

You can continue to report repairs through My PA or by telephoning us on 0300 123 2221 and speak with a member of the Repairs Team.

Or you can now email the Repairs HUB directly at repairs@pahousing.co.uk if you prefer.

Rent

You can also continue to make a payment, check your balance and seek help with money or benefits advice through My PA, or by telephoning us on 0300 123 2221 and speak with a member of the Income Team.

Or you can now email the Income HUB directly at income@pahousing.co.uk if you prefer.

Housing

For other queries, such as queries about your tenancy, neighbourhood issues and antisocial behaviour or more general queries, you can telephone us on 0300 123 221 and speak with a member of our Housing Team.

Or you can now email the Housing HUB directly at housing@pahousing.co.uk if you prefer.

We’re confident that these changes will help improve your experience of getting in touch with us and resolving your queries quicker than we have been.