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PA Housing publishes its Annual Report

2020 - September, Latest news

PA Housing has published its Annual Report, sharing all the information our customers need to know about our performance between April 2019 and March 2020.

Highlights for the year 2019/20 include:

  • PA Housing invested £48.8m in our existing homes
  • We built 249 new homes and let 1,076
  • 99.39% of our emergency repairs were completed within target
  • We invested £68,000 in local community engagement and neighbourhood improvements
  • Our team secured £4m in unclaimed benefits on behalf of our customers, and we helped 500 customers with fuel or food poverty or new home costs
  • Overall, we achieved 82% customer satisfaction


The vast majority of period covered by the report was before the Covid-19 pandemic, but shares our plans for 2020/21, including the provision of intensive tenancy sustainment guidance to those impacted by the crisis.

In his introduction to the report, Kim Francis, Chair of PA Housing’s Customer Forum, called on more residents to help shape PA's services in 2020/21 and beyond: "This report demonstrates all of the hard work PA did during 2019/20, and also highlights areas where more needs to happen," he said. "I hope that more residents are inspired to use their experiences and expertise to help PA to achieve even more on behalf of everyone who lives in one of its 22,733 homes."

Joan Swift, Chair of PA Housing’s Resident Council, said: "Different points-of-view are always welcome, so please get in touch to find out how resident involvement could work for you."

Read the Annual Report

Email us at getinvolved@pahousing.co.uk to find out more.

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