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Tier 5 restrictions - changes to service provision

2020 - December, Latest news

Due to the latest Tier 5 announcements, we are now restricted in some of the services we can provide at your home or in the community.

  • We will continue to provide emergency repairs and any work related to the health and safety of residents and we will ensure safe working practices at all times.
  • All other services accessed over the telephone or online are unchanged.
  • As always our first concern is the safety of customers, contractors and colleagues.

We will continue to keep our website and social media feeds updated as the situation continues and further announcements are made by the Government.

Have you been financially affected by Covid-19?

For many people though we know you will have far more immediate concerns and understand many of you may be struggling financially because of the virus.

If you’ve lost your job, are concerned about how to pay your rent or manage your money, please get in touch with us.  Our Tenancy Sustainment Team have helped thousands of customers since March and can offer you support and advice.

Please text SUPPORT to 0790 300 8003 or email us on

Find out more

Thank you for your continued support, patience and understanding.

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