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How to register with My PA

The quickest and easiest way for you to manage your home is online, you can do this from anywhere at any time, you can access your account details, make secure payments, request repairs and much more without the need to ring our Customer Contact Centre.

Step 1

The first thing you will need to do is find out what Your Payment Reference Number is, this is printed on the top of your statement which we send out to you each year. If you have a PayPoint Card, you will also find your Payment Reference on that.

If you are unable to locate your Payment Reference Number please  call us on 0300 123 222

Step 2

Once you your Payment Reference Number, you can follow our step by step guide below to get you up and running.


Step 3

You are now ready to register online.

Register now

Step 4

Navigating around My PA is quick and easy, and we have produced a helpful guide to help you understand the functions available 

Explore Now

Do you need to reset your password?

We know sometimes that you may forget your passport, please download our helpful guide that will take you through the process to reset your passport 



Need more digital confidence 1-2-1?

Get in touch with our friendly Digital Engagement Team who will be able to support you and give the advice to help you become more experienced with technology either by calling 0300 123 221 or by clicking on the button below to complete the quick digital drop-in appointment form.

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