Registering for a My PA account

Online you can pay your rent, set up add, set up an arrangement or request a refund. You can also view your rent account details and access your rent statement. Read our guide 

Your rent statement is available online in an easy, readable format which can be downloaded and printed directly from My PA. Just click ‘print’ or ‘download’ at the bottom of the page after putting in your required dates.

The repairs page is simple and easy to use. It provides you with all the relevant information without overloading you. Have a look at our user guide to understand what is on the screen. Read our guide

Raising a repair is quick and simple online; all you need to tell us is what is the problem and where is it happening. You can search for a keyword or browse through the list of items we would expect to find in your home. 

To keep it simple, we provide you with your reference number, the date it was reported, the contractor who will attend and a brief description of what was reported. You can see this for your home and communal repairs. 

You can update your personal information online quickly and easily. For example, you can fill in our housing details form to inform us of any household changes or circumstance changes. You can also update your contact details on My PA, which will make it easier for us to contact you should we need to. The changes you make on My PA also reflect our systems, so we should get in touch with you quicker if we need to.

On My PA, you can find several useful links to government websites and calculators to help with welfare and benefits. You can also request to speak to our Tenancy Sustainment team to get further advice.

We provide help with looking for a job.

You can report unsatisfactory gardening and cleaning online by filling out some details on our form online on My PA. Read our user guide

We can offer advice on different types of ASB you may be experiencing.