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Your Neighbourhood Inspections

We want our residents to be proud of their neighbourhood, enjoy their surroundings, and love where they live.

That’s why we have a set of standards to ensure that the communal areas shared by residents are clean, safe and well maintained. These standards are graded Gold (excellent), Silver (satisfactory) or Bronze (acceptable). 

These communal areas include:

  • shared areas
  • inside blocks of flats
  • communal gardens
  • grassed areas
  • car parks 


How often are inspections completed?

We complete a rolling programme of neighbourhood inspections and will respond promptly to concerns and issues raised by our residents. In general, we will inspect properties primarily based on the number of storeys at the following frequencies:

Property Type         Frequency

6 Storey +                 Weekly

3-5 Storey                 Bi Monthly

1-2 Storey                 Quarterly

Houses                       Annually
(External only) 


We complete a rolling programme of inspections and will respond to issues and concerns raised by our residents.

Our schemes which are six storeys or higher will be managed with a permanent zero-tolerance approach, meaning no belongings are allowed in communal areas under any circumstances. These blocks will be inspected weekly to ensure these rules are being complied with.

More Information

Click on the tabs below for more information about Neighbourhood Inspections:

  • Communal Areas

    An important part of an inspection is ensuring the communal areas are free of personal belongings and other items. We must manage the communal areas in compliance with legal requirements and to keep the risk of fire as low as possible.

    We need residents to cooperate with us to ensure a safe living space is maintained and no residences are put in harm’s way.

    This means we have to ensure people are not allowing anything to block exit routes, keeping fire doors closed and not storing any items in communal areas.

  • Fire Risk Assessment

    We also have a Fire Safety team who carry out Fire Risk Assessments, and any actions identified by them that present a fire risk, your Neighbourhood Coordinator is responsible for following up on those actions and ensuring the fire risk is removed.

  • Resident Gardens

    Twice a year, we inspect resident gardens to ensure these are being maintained. Where gardens are not being maintained, your Neighbourhood Coordinator can offer advice and support you whilst you resolve the issues with your garden.

    Our annual gardening competition is back, PA in Bloom!

    Is your lawn already Wimbledon ready?  Have you built a bug-hotel or bird box with the kids?  Are your bedding plants already in full bloom? We want to see your garden DIY projects and how you’re turning your outdoor space (no matter how small) into a wonderful place to be.

    It doesn’t matter if it’s a large community project or green space, or a single hanging basket you’re especially proud of – you could be in with the chance of winning one of the prizes up for grabs this year.

    The closing date for entries is Friday 28 May 2021.

    Explore more


Do you need to make a complaint?

If you receive poor service, then please tell us about it so we have the opportunity to put things right. We greatly appreciate your time and use any feedback as an opportunity to improve our services.

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