Service Charge information and guides

The statement this year has been prepared using a new system and so the information is more detailed with each charge listed instead of being grouped into headings.

'Understanding your statement' is a guide to explain how the statement is set out and what each section means.

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Usually but they won’t cover the cost of services you use in your own home (e.g. heating and electricity). If you are in any doubt, please contact your housing benefit office or universal credit contact centre for advice.

Your service charge may change every year depending on the actual cost of providing your service.

Here are some examples of why your service charge may have gone up:

• Electricity charges change depending on the usage and accuracy of readings.
• The level of service may have increased based on requests by other residents.
• Your share of the costs may have changed following a review
• The cost of repairs to your shared areas may be higher than the year before.

Your lease says that you still need to contribute to the upkeep of nearby public open spaces like parks, gardens and playgrounds. If we or a managing agent look after these areas instead of the council, you will receive a service charge statement from us.