Renters

You have a variable service charge which means the amount changes every year depending on how much your services cost.

How do you work out my service charge?

We use a variable system to work out your service charge because this is a term of your tenancy agreement. This means that every year we estimate the cost of each
communal service and charge you for your share of that estimate. We work out your estimate by analysing past costs for your services and taking both inflation and the contractors’ costs into account. We look at how much we actually spent in April (the following year) and send you a statement with the difference in September

Your rights and obligations