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Improvements to your home

At PA Housing, we are committed to providing comfortable and well maintained homes.

We continue to invest in our properties so they remain in good condition and we have a dedicated stock investment team who are responsible for planning the improvements to your home.

How do we decide what to do each year?

We survey our homes every 5 years to see if we need to carry out improvements in the future. Our surveyor assesses the condition of each room and also checks the external areas of your home – including the roof, windows, kitchen, bathroom and boiler -  so the information we hold is up to date.

We also update other information we hold about your property including:

  • Information you pass to us
  • Information passed to us from the Repairs team
  • Information passed to us from your Neighbourhood Coordinator


The Stock Investment team use this information to decide which homes are most in need of improvements.

If your home has yet to have a survey, or it has been a long time since one was carried out, please don’t worry. We complete about 2000 surveys a year and the Stock Investment team will be in touch to arrange yours when we are in your area. If your home has been identified on our programme for improvements this year, we will send you a letter.

In rent arrears?

Our policy says we can’t carry out kitchen and bathroom replacements if you are in rent arrears. If your account is overdue we can help you to get back on track.

How we can help

Our Income Team can talk you through your options and help set up a payment plan that works for you – taking your circumstances into account. If you’ve set up a payment plan with us, you’ll need to have kept up payments for 6 months before we can start the improvements.

The best way to start clearing your account is to work with us to find a solution.

In the meantime, if there are any repairs needed to your home, please get in touch using My PA.

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You can also contact us by phone on 0300 123 2221

Help with smart meters

Some of our properties in the South East and London have smart meters and solar panels fitted, if you would like more information on Smart Energy please view our Help and Advice section

Read our FAQs


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