Domestic abuse includes physical, emotional and sexual abuse in couple relationships or between family members. Domestic abuse can happen against women and against men, and anybody can be an abuser.
This is a criminal offence, so you need to report it to the police immediately, and you must let them know if you are concerned about your safety. You can call the police on 999. Otherwise, call 101.
We know that COVID-19 will have serious impacts on the lives of women and children. Survivors may feel unsafe with the prospect of being isolated in the house with their perpetrator. We want to reassure survivors that we are here for you and we will be doing everything we can to support you during this challenging time. Try and keep a mobile phone with you at all times if possible. The police are a key service when in immediate danger. Do not be afraid to call 999 in an emergency.
Familiarise yourself with The Silent Solution system. This is a system for victims of domestic abuse who might be afraid of further danger and escalation of harm if they are overheard when calling 999 in an emergency. When somebody calls 999, an operator will ask which emergency service is required. If the caller is unable to audibly signal to the operator, the call will be forwarded to an operating system. If 55 is pressed by the caller, the system will detect this. The operator will then transfer the call to the relevant police force as an emergency. Click here to find out more.
Once you have spoken to the Police, please send us the incident report number and the officer’s name so we can contact them. We will work with them and yourself to agree on the next steps.
Domestic abuse can take different forms, including:
- physical abuse
- sexual abuse
- financial abuse
- coercive control / emotional abuse
- digital/online abuse
- honour-based violence
- forced marriage
- female genital mutilation (FGM)
If you believe that a minor is witnessing or in the vicinity of domestic violence then you may also wish to inform your local authority’s Child Social Work department.
Find your local authority
If you do not believe you can safely return to your home, you should report this to the police. PA Housing is unable to offer temporary accommodation. If the police agree it is not safe for you to return home, you should approach your local authority for emergency accommodation, with proof of the police verification.
Although PA housing is unable to offer temporary accommodation we can offer support, advice and guidance, we have understanding members of staff who are trained in understanding the impact of Domestic abuse.
If you are unable to live in your property on a more long-term basis, we may be able to help you if you have verification from the Police (or other appropriate Agency).
Please fill in our general online reporting form or phone us on 0300 123 2221 to seek advice.
General reporting from
If you need support to deal with the ASB you can phone the national Victim Support line on 0808 1689 111 or if you would prefer to email or to speak to a regional team, details can be found by visiting the Victim Support website below.
If you are, or someone you know is, a victim of domestic abuse or violence, find out how to report it and where to get help by visiting the Government website for services and information.
For more specific support and information on domestic abuse, please visit the victim and support website for guidance here.
Additional Contact Information
English National Domestic Violence Helpline (run by Women’s Aid & Refuge)
Telphone: 0808 2000 247
Galop (for lesbian, gay, bisexual and transgender people)
Telephone: 0800 999 5428
Men’s Advice Line
Telephone: 0808 801 0327
Childline (Dealing with Domestic abuse)
Telephone: 0800 1111